Contract Manager

Description

• Understand and implement all operational/control procedures specified with Carlisle Cleaning’s ISO 9000 Quality Manuals.
• Maintain up to date operational files. Files should include Standard Operating Procedures, Risk Assessments, Insurance Certificates and all relevant memorandums.
• Manage the financial resources which are allocated in accordance with the agreed budget.
• Ensure that all non-conformities and observations are closed out within 10 working days of the internal audit being completed
• Ensure delivery of a prompt and adequate response to incidents at customer’s premises in line with Company procedures and contractual requirements.
• Ensure familiarity with and availability of all equipment required for the delivery of service, especially in relation to reporting systems, uniforms, torches and personal protective equipment.
• Ensure that Work-IT audits (Quality) are completed in accordance with the specified program agreed with the client.
• Ensure full understanding of escalation procedures for incidents at customer premises to meet obligations under the contract and/or legislation. i.e. Health & Safety at work act.
• Ensure all equipment is maintained in working order and is PAT tested annually
• Ensures effective performance management is applied - developing staff with potential, addressing poor performance issues in order to improve performance.
• Ensure that a Client Temp Check is completed each month.
• Ensure production of period reports in the agreed format and submitted by the agreed date
• Attend monthly review meeting with key stakeholder (West Midlands Trains Management Team).
• Financial management of the contract using the company’s processes.
• Ensure the delivery of service to a standard that meets the specified contractual requirements – delivery made through effective deployment and management of resources.
• Achieves budget and manages areas of responsibilities to ensure the contract meets budget.
• Ensure all accident and incidents are reported and investigated in accordance with Carlisle’s processes and procedures
• Delivers through and with people
• Develop effective relationships, with the client to ensure service delivery meets their aspirations.
• Conduct 1:1 with the direct reports on a monthly basis using the approved Carlisle documentation.
• Ensure all customer complaints are captured, documented and satisfactory resolved, with detailed communication to all the interested parties.
• Employee forum to be conducted on a quarterly basis. All employees to be invited in writing, memorandums with schedule of forums and previous minutes to be provided to sites within one week of the meeting.
• To ensure that written confirmation is received for all additional services provided in accordance with the contractual agreement. All Instructions should be received prior to the commencement of the services unless authorised by the Head of Operations.

Requirements

• Strong commercial business acumen
• Strong organisational skills
• Provides leadership and demonstrates role model behaviours in leading and motivating the team.
• Inspirational leader and strong motivator
• Excellent interpersonal skills and works collaboratively as a member of the senior management team
• IT Skills – computer literate and able to use of Microsoft Office, Excel, Powerpoint
• Financial Awareness that enables full understanding and working with budget, P&L
• Disciplined in applying and working with processes

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance