HVAC Service Manager
Strada Services
Oversee HVAC technicians, schedule service, ensure quality, manage budgets and customer relations.
1 months ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Knoxville, TN
Field
Company Size
418 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential Building Construction
Nonresidential Building Construction
Building Finishing Contractors
Foundation, Structure, and Building Exterior Contractors
Highway, Street, and Bridge Construction
Land Subdivision
Other Heavy and Civil Engineering Construction
Building Equipment Contractors
Role
What you would be doing
installation
commissioning
repair
scheduling
training
budgeting
- Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations.
- Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work.
- Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner.
- Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
- Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
- Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
- Develops and monitors budgets, goals and objectives to insure departmental profitability.
- Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.
- Organizes and oversees the schedules and work of departmental staff.
- Hires and trains clerical and administrative staff.
- Supports Fleet requirements for the HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.
- Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained.
- Work with other departmental managers to meet company and departmental goals and objectives.
- Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.
- Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity.
- Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment.
- Conducts or assists with performance evaluations that are timely and constructive.
- Assists with discipline and termination of employees as needed and in accordance with company policy.
- Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements.
- Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
- Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
- Ensures that all company/department policies are being followed by all HVAC technicians.
- Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
- Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
What you bring
hvac
refrigeration
leadership
driver's license
ms office
5 years
- Ability to navigate various departments and locations of the company.
- Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today.
- Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
- Excellent leadership skills to enhance team productivity and standards of work produced.
- Valid driver’s license with a clean driving record and background
- Excellent verbal and written communication skills; and strong conflict management skills
- Prolonged periods sitting at a desk and working on a computer.
- Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required.
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
- Must be able to lift up to 15 pounds at times.
- Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
- Five years HVAC Management related experience; or an equivalent combination of education and experience.
- Excellent customer service and sales skills
- Some post-high school education from college, trade school or military.
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
- Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.
- Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others.
- Company-Paid Basic Life Insurance for ALL Employees
- Educational Assistance
- 401(k) after 90 days
- Life Insurance and AD&D
- Paid Time Off (PTO) – Start accruing on Day 1!
- Opportunities for Advancement
- Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance
- Competitive Pay Rates, paid EVERY Friday
- Employee Assistance Program (EAP)
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Mechanical Technician Jobs in Knoxville United StatesHVAC Technician Jobs in Knoxville United StatesRefrigeration Technician Jobs in Knoxville United StatesHVAC Installer Jobs in Knoxville United StatesMechanical Project Engineer Jobs in Knoxville United StatesHvac Engineer Jobs in Knoxville United StatesMechanical Engineer Jobs in Knoxville United States
Company
Overview
20+ Years
Experience Established
The company has been providing electrical, HVAC, and security services for over two decades, showcasing extensive industry expertise.
- Began as a local electrical and HVAC service provider in Sanford, Florida.
- Expanded to offer integrated security solutions alongside electrical and air conditioning services across the Southeast.
- Grown into a full-capability contractor, handling new construction, renovations, retrofits, and emergency repairs.
- Specializes in residential electrical upgrades, commercial tenant improvements, and industrial-grade security and AC installations.
- Versatile across residential, commercial, and industrial sectors.
- Known for rapid storm-damage response and full-spectrum services, from lighting to security.
- A pledge to act and think in a way which helps achieve its mission.
- Accepting responsibility for our own actions and recognizing that our roles must be achieved with the highest expectations.
- Being truthful with customers, coworkers, and ourselves.
- Providing the very best service expected in our roles and in the industry.
- The cooperative effort and mutual respect by members of a group to achieve a common goal.
- Performing roles with the highest level of experience and knowledge.
- Sending clear messages and deeply listening to others.
- Promotes upgrading and optimizing HVAC systems to improve energy efficiency and reduce customer energy costs.
- Regular maintenance and proper installation offered to boost system performance and longevity.
- Recommends high‑SEER equipment and programmable thermostats to enhance energy savings.
- Encourages practices like duct sealing, filter replacement, and ventilation checks to improve HVAC efficiency.
75% Female
Leadership Roles
Over three-quarters of leadership positions are held by women, reflecting a strong commitment to gender diversity.
90% Global
GEI Certification
Ranked 90th globally in the Women's Global Empowerment Index, showcasing its dedication to gender equality and inclusion.
Outperform 80%
Equality Metrics
The company outperforms 80% of global peers in gender equality metrics, as reported by independent assessments.
Net-zero 2030
Sustainability Goals
Committed to achieving net-zero emissions by 2030, aligning with global climate action targets.
- Pioneering initiatives for gender equality and inclusion.
- Balanced leadership across all business units.
- Earning High Distinction in Diversity & Inclusion metrics.
- Strong support for employee resource groups.
- Creating inclusive recruitment strategies.
- Appending DEI goals to executive compensation metrics.
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