Buildings & Communities Manager

Our Buildings & Communities Managers work regionally managing onsite teams and managing the day to day operations for a portfolio of stunning later living developments. This role is critical in supporting the Pegasus Homes in creating positive, customer experiences and ensuring high quality, well maintained, compliant and well managed buildings.

You will manage, lead and support your area team to embrace every touch point potential customers, our owners and tenants and the public at large may have with our business as well as balance the requirement to monitor and justify spending, ensuring quality and value for money are at the forefront of everything we do.

• Contribute to generating new ideas and commercially viable concepts to improve our customer journey
• Work with our procurement team on procuring services, agreeing the scope of works and reporting on quality of service provided by contractors
• Management of your area team to ensure consistency of approach from recruitment of new employees through to undertaking annual appraisals, putting in place development plans/opportunities, performance management, and ensuring collaboration and sharing of knowledge between team members
• Handle customer complaints/queries in a timely manner and in line with our customer complaints policy and support the team with other complaints and issues
• Managing customer complaints and managing difficult conversations
• Lead on the mobilisation process to ensure our new sites are ready on time, home user guides have been developed and communicated and team members have been effectively trained so that the operation runs smoothly once our sites are live
• Working alongside finance, input into budgets and operational expenditure for area developments, producing quarterly reports, inputting into the year end accounts and communicating to home owners as required
• Work collaboratively with the sales team to ensure customers, homeowners and tenants are satisfied with their Pegasus Homes journey, their homes and their communities and have a positive ongoing relationship with us
• Ensuring building compliance for each development within the area, ensuring all documentation is kept up to date against both regulatory and statutory requirements and effective reporting is undertaken and delivered

Location Regionally based role with frequent travel across the Home Counties & South West

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

If you have the skills and experience we are looking for we'd love to hear from you!

Ideally you'll be based within a reasonable commuting distance of the Home Counties, with a willingness to visit developments in Devon & Cornwall on a monthly or bi-monthly basis.

About youYou'll be an experienced multi-site residential property manager with a strong understanding of health & safety regulations and compliance. You'll have experience in interpreting and preparing reports and plans including financial reports, service charge accounts, budgeting, works scheduling, workload allocation and performance planning.

Please note You will be contractually based from home however this role will require frequent travel within a wide geographical region which includes the home counties and South West so a willingness to travel and your own vehicle / full driving licence is essential.

• Experienced in the management and delivery of comprehensive and transparent service charges
• Extensive leadership experience, leading a team across multiple sites
• Full UK driving licence and own vehicle is essential
• Confident and commercially aware with excellent communication skills
• Experience in conducting site inspections, ensuring Health & Safety regulations are adhered to and having a good working knowledge in building maintenance systems
• Property related qualification such as IRPM

Along with a competitive salary we offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance.

Salary £45,000 - £55,000 per annum + car allowance & enhanced benefits package

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.