Service Maintenance Manager
The Community Builders, Inc.
Lead and perform community maintenance, manage staff, vendors, budgets, and resident services.
10 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Cincinnati, OH
Field
Company Size
300 Employees
Service Specialisms
Affordable Housing Development
Real Estate Development
Community Development
Urban Planning
Construction Management
Property Development
Sector Specialisms
Residential
Commercial
Mixed-income Housing
Affordable Housing
Community Development
Retail Landlord
Neighborhood Investment
Property Management
Role
What you would be doing
inspections
capital projects
vendor management
preventive maintenance
inventory management
team supervision
- Manage preparation and make repairs for REAC/HQS inspections and audits.
- Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
- Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
- Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
- Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
- Frequently moves equipment weighing up to 50 pounds across sites.
- Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
- Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
- Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
What you bring
trade certifications
yardi
customer service
leadership
multi-family
budgeting
- One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
- Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
- “Excellent Customer Service” skills required
- Leadership skills and understanding of effective management of personal development and career paths for all employees desired
- Must be able to ascend/descend a ladder
- 5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
- High School diploma or equivalent required.
- Must be able to remain in a stationary position 50 percent of the time.
- Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
- Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
- Knowledge of Federal Fair Housing Laws & Guidelines a plus
- Available for weekend work, on-call rotation and emergency service call duties.
- Excellent verbal and written communication skills required
- Commutable radius to property
- Bilingual “a plus”
- Constantly works in outdoor weather conditions.
- Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- 403(b) retirement plan with company match
- Confidential, 24/7 Employee Assistance Program
- 12 Paid Holidays & tenure-based PTO accruals
- Hospital & Critical Illness Insurance
- Medical, dental, and vision insurance
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1964
Years in Operation
The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.
- Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
- Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
- Collaborates with local governments and partners to address housing and social needs through community redevelopment.
- Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
- Committed to fostering strong, healthy, and economically resilient neighborhoods.
- To build and sustain strong communities where people of all incomes can achieve their full potential.
- We hire diverse and talented people.
- We empower our employees to take initiative, advance our mission, and deliver results.
- We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.
20% Energy Reduction
SAHF Big Reach Commitment
Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.
$2.5B Investment
Project Financing for Developments
Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.
10,000 Apartments
Managed Nationwide
Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.
320+ Developments
Affordable Housing Portfolio
Constructing and preserving more than 320 affordable and mixed-income housing developments.
- Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals
2,000 Residents
Job Placements
Approximately 2,000 residents have been placed in jobs through the company's efforts.
$16.7M Returned
Tax Credit/Asset Building
Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.
- Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
- Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
- Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services
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