Wedding Specialist – Concierge Lead

Description

• Speaks directly with couples
• Collaborate with our internal team (content, partnerships, sales)
• Matches them with the right venues, planners, and suppliers
• Manage the concierge journey from first enquiry to successful introduction
• Recommend and introduce couples to trusted venues, planners, and wedding suppliers
• Help improve how our concierge works by refining processes and systems
• Speak with couples (email, calls, messaging) to understand their wedding vision, budget, culture, and location
• Work with our global network of wedding professionals to ensure a great experience
• Help build a new kind of wedding concierge

Requirements

• Confidence speaking with clients and partners
• Comfortable working with systems, CRMs, and processes
• Strong communication skills (written and verbal)
• Are organised, calm under pressure, and great at communication
• 3–5+ years experience in weddings, events, venues, hospitality, or client services
• Have experience in weddings, events, venues, hospitality, or luxury service
• Ability to work independently and manage multiple enquiries
• High attention to detail and follow-through

Benefits

• Work with beautiful weddings and destinations worldwide
• Opportunity to grow into a senior leadership role
• Flexible working environment

Training + Development

Interview process

Visa Sponsorship

Security clearance