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National Account Manager
Long Building Technologies
Manage national accounts, coordinate projects, dispatch technicians, ensure client satisfaction.
2d ago
$72,800 - $83,200
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Boise, ID
Field
Company Size
950 Employees
Service Specialisms
HVAC Equipment
Building Automation
HVAC Service
Security Solutions
Parts
Mechanical Service
Fire Alarm Solutions
Access Control
Sector Specialisms
Commercial Buildings
Building Automation
HVAC Equipment
HVAC Service
Security Solutions
Parts Supply
Air Distribution
Data Center Solutions
Role
What you would be doing
documentation
work orders
schedule troubleshooting
dispatch coordination
status reporting
budget monitoring
- Ensure all required documentation, compliance forms, and reports are completed accurately and delivered on time.
- Review and verify work orders, documentation, and subcontractor invoices for accuracy.
- Troubleshoot scheduling or operational conflicts, and escalating issues as needed to maintain customer satisfaction.
- Manage day-to-day account operations including support for scheduling, dispatching field technicians, and coordinating subcontractors for multi-site service and project work.
- Provide timely updates and reports to customers regarding project status, open service calls, and upcoming work.
- Monitor project timelines, deliverables, and budgets to ensure work stays on schedule and within scope.
- Identify opportunities to streamline processes and improve the overall customer experience for national account partners.
- Serve as the main point of contact for assigned national accounts, building strong relationships and ensuring all client needs are met efficiently.
What you bring
account management
customer service
multitasking
detail oriented
communication
physical security
- 3-5 years of experience in account management, service coordination, or project coordination — preferably within construction, Physical Security Systems, or related industries. Or equivalent combination of education and experience.
- Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure.
- This position may require lifting to 25 lbs. from floor to countertop and countertop to floor.
- Proven ability to manage multiple tasks simultaneously in a fast-paced environment.
- Strong organizational skills with exceptional attention to detail.
- Effective communication skills, both verbal and written, for engaging with customers and internal teams.
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Interview process
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Company
Overview
1965
Year Founded
The company was established in 1965 in a Colorado basement.
$183M
Annual Revenue
Generates approximately $183 million annually across seven states.
7 States
Service Area
Operates and provides services across seven states in the Western U.S.
- It grew from an HVAC representative to one of the largest systems integrators in the Western U.S.
- Typical projects weave HVAC, automation, security, and parts into cohesive solutions for commercial, institutional, and industrial sites.
- Specializes in building automation, HVAC equipment supply, maintenance service, security integration, and parts support.
- Known for its open-systems approach, allowing clients freedom from vendor lock-in and fostering long-term partnerships.
- Uncommon origin story: started by Wills Long with a small loan, scaling into a regional powerhouse through steady expansion.
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