Customer Service Advocate

Description

• Work with area engineers, designers, customers, and local division support to meet deadlines.
• Execute contracts and agreements in compliance with administrative instructions and regulatory requirements.
• Maintain a high level of organization and communication with the ability to report on the specifics for each job and track progress in various databases.
• Build positive relationships with high-profile development customers across Denver Metro.
• Liaison between multiple residential and/or commercial developers and all divisions of utility installation and the corresponding contractors.
• Obtain permits and easements for facilities in accordance with city ordinances, state, federal, and county agencies as required.
• Actively communicate with customers, vendors, and supervisors on all aspects of individual jobs.
• Schedule and facilitate meetings with customers and contractors for design and construction.
• Provide cost-effective estimates to your customers using standardized documents.
• Problem-solve customer issues and site-specific challenges as they come up.
• Read and interpret multiple types of construction drawings (one-lines, mechanical, plumbing, etc.) to determine job scopes.

Requirements

• High school diploma or equivalent (preferred).
• Working knowledge of GIS or similar mapping software.
• Excellent analytical skills with a high level of accuracy and attention to detail.Ability to prioritize and plan work in an organized and comprehensive manner.
• Strong customer service skills, ability to build relationships.
• Ability to maintain and protect confidential information.
• Bachelor or Associate degree in construction or business management.
• Excellent verbal and written communication skills required; ability to maintain a high level of professionalism when interacting with all customers (internal/external)
• Must be comfortable and effective working in an environment with changing demands, delays, and responding to unexpected situations.
• Proficient in Microsoft applications including Word, Excel, and Outlook.
• Experience working with underground utilities and SAP platforms.
• Must possess and maintain an appropriate and valid Driver’s License for the state in which the primary work functions are performed.
• Effectively manage a large workload with the ability to prioritize, multi-task, and coordinate several projects at various stages.

Benefits

• Medical, Dental and Vision insurance
• Pet Coverage "For our Furry Friends"
• Company-paid Disability Insurance
• $60,000 - $70,000/year, depending on experience
• Tuition Reimbursement
• Company-paid Life Insurance
• Competitive compensation paid weekly
• Paid Time Off, Holiday Pay, Colorado Sick Leave, and Community Service Paid Time Off
• Employee Stock Purchase Plan [ESPP]
• Legal Assistance Coverage
• 401(k) with Generous Company Match, vested day-one
• State of the art office spaces and warehouse.

Training + Development

Interview process

Visa Sponsorship

Security clearance