Technical Director - Critical National Infrastructure

• Compliance and Safety: Promote a culture of compliance with all applicable regulations and maintain safe, organised work environments across sites. QHSE at the forefront of all activities.
• Service Reliability: Address service delivery challenges, such as those caused by resource constraints (e.g., high volumes of annual leave), by collaborating with scheduling and planning teams to optimise workforce allocation and minimise disruptions.
• Risk Management: Identify and mitigate risks related to CNI infrastructure and system failures.
• Budget and Resource Management: Control budgets and resources for multi-site operations, optimising cost efficiency while maintaining high-quality service delivery.
• Project Execution: Oversee the planning, scheduling, and execution of technical projects, ensuring projects are delivered on time and within budget.
• Stakeholder Engagement: Work closely with the CNI client, providing technical reports, updates, and assurance of service delivery. Liaise with regulatory bodies and third-party contractors to ensure alignment with standards and requirements.
• Assurance: Provide assurance upon the maintenance and operational performance of M&E systems within critical environments. Conduct regular audits and reviews to ensure compliance with statutory, regulatory, and industry standards.
• The CNI Technical Services Director is a senior leadership role responsible for overseeing the strategic and operational delivery of technical services across multiple sites for Critical National Infrastructure (CNI) environments. This role ensures the seamless execution of our customers' National Control Rooms and supporting infrastructure, focusing on 365/24/7 operations. The Director will lead the CNI team, manage cross-site operations, and drive the implementation of innovative technical solutions to meet client expectations and contractual obligations as well as delivering the Corporate and ET PPM and Reactive requirements.
• Team Management: Lead and mentor diverse teams of engineers, technicians, and support staff across multiple locations, fostering a culture of collaboration, innovation, and compliance with NG SFG20 regulations. Support training programs for all authorised personnel, such as HV, LV, Confined Spaces, Mechanical, Petroleum etc..
• Operational Oversight: Manage the end-to-end delivery of technical services, including the delivery of PPMs, remedials, reactives, quoted works and project work, ensuring compliance with service level agreements (SLAs) and KPIs.
• Strategic Leadership: Develop and implement technical strategies aligned with organisational goals, ensuring robust and scalable infrastructure solutions for the CNI client across multiple sites.
• Issue Resolution: Manage and resolve high-level technical and client escalations, ensuring rapid and effective solutions to maintain client satisfaction.
• Stakeholder Engagement: Act as the primary liaison with clients, senior leadership, and external partners, ensuring clear communication of technical decisions, project progress, and issue resolution.

• Innovation and Technology: Stay proficient in emerging technologies, to ensure CNI services remain cutting-edge.
• Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.
• Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.
• Experience of having been appointed within the role of Senior Authorised Person, with demonstrable experience of operation within High/Low voltage systems and SSoW application
• Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.
• Experience of having been appointed within the role of Authorising Engineer
• Strong analytical and problem-solving skills, with attention to detail.
• Chartered Engineer (CEng) status (Desirable)
• Exceptional leadership and communication skills, with experience engaging stakeholders at all levels. Data Centre or Uptime institute knowledge/experience
• Professionally registered Engineer with membership to a relevant engineering institution (e.g., IET, CIBSE).
• CDCMP Accreditation desirable
• Expertise in technical assurance and risk management within critical infrastructure settings.
• ILM level 7
• Ability to work under pressure and manage competing priorities.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

Better places, thriving communities.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.