General Manager - Hotel Hartness / Patterson Restaurant & Bar
Hay Creek Hotels
Oversee all operations of Hotel Hartness, its restaurants, spa and related departments.
7 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Greenville, SC
Onsite
Company Size
501 Employees
Service Specialisms
Hotel Management
Hospitality Consulting
Operations Management
Property Development
Design
Sector Specialisms
Hotels
Inns
Resorts
Boutique Hotels
Hospitality
Luxury Lodging
Full-Service Accommodations
Role
What you would be doing
compliance
operations
recruitment
budgeting
marketing
guest relations
- Ensure compliance with all health, sanitation, safety, security, and labor laws, certifications, and internal policies.
- Collaborate with department managers to develop and execute sales and marketing strategies, including promotions, events, digital marketing, and community outreach.
- Lead and oversee daily operations across all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Spa, Sales & Marketing, Private Events, and Engineering.
- Direct all aspects of associate management: creative recruitment, hiring, onboarding, training, development, performance management, recognition, and retention.
- Enforce internal and external customer service standards aligned with Hay Creek Hotels' Standard Operating Procedures.
- Foster a positive, engaging workplace culture in line with Hay Creek Hotels' Beliefs and Culture Model.
- Manage overall hotel and departmental budgets by ensuring effective scheduling, accurate forecasting, inventory management, cost control, and creative revenue-generating initiatives.
- Cultivate meaningful relationships with clients, guests, and the community, becoming the face of the property through proactive engagement and exceptional guest service.
What you bring
excel
property management
pos
forecasting
cost management
general manager
- Strong background in hotel forecasting preferred
- Daily Revenue and P&L Reporting exposure and knowledge
- Strong background in Rooms Division, Sales & Marketing, and F&B operations
- Successful completion of background check and/or DMV check.
- Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
- Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
- Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
- Excellent computer skills including; Excel, Word & Outlook
- Excellent verbal and written communication skills.
- Recent 9+ years Hotel General Manager experience required
- Experience in Property Management and POS Software
- Ability to establish a strong service culture and maintain high customer service standards
- Weekend availability for high volume days is required
- 25K in Company-paid Life Insurance for our Managers
- Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
- Insurance benefits, including Company-funded Medical, Dental, and Vision
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews
- Supportive, open-door policy work environment
- Village Kitchen, opened in 2021, is a casual yet refined caf serving southern-inspired, wood-fired dishes for breakfast, lunch, and dinner - perfect for everything from a quick latte and avocado toast to a long happy-hour gathering.
- Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
- Employee Dining Discount of fifty percent off when Dining at any HCH Property
- Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property
- Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- successful completion of background check and/or dmv check required.
- employer participates in e‑verify to confirm work eligibility.
Company
Overview
Founded 2005
Year Established
The company was established in 2005, marking its origin in the hospitality industry.
30+ Properties
Managed Locations
The company manages a significant portfolio of upscale independent properties across the United States and Central America.
4 Historic Restorations
Award-Winning
The company is recognized for its expertise in restoring and managing historic properties, including notable examples like the Belvada, Mizpah, and Exeter Inn.
3 Global Headquarters
Strategic Expansion
With headquarters in Denver, New York, and Medellín, the company has expanded to better serve its international assets.
- Stewards historic properties like the Mountain View Grand Resort, blending preservation with modern hospitality.
- Typical projects include ski‑in/ski‑out mountain lodges, lakefront resorts and restored historic inns.
- Expertise lies in full‑service operations: lodging, dining, spa, event spaces and guest experiences.
- Joint venture in Central America boosts acquisition and management of boutique hotels in Colombia and beyond.
- Commitment to guest satisfaction
- Strong focus on delivering exceptional service
- Passion for creating memorable guest experiences
- Respect for the individuality of each property
- Employee empowerment and teamwork
- Building long-term relationships with partners and guests
By 2050
Net Zero Emissions Target
Objective to achieve net zero carbon emissions, reflecting a commitment to long-term sustainability.
- Dedicated to reducing energy consumption and waste
- Adopting eco-friendly practices across properties
- Investing in sustainable and efficient technologies
- Committed to environmental stewardship and conservation
- Commitment to fostering a diverse and inclusive workplace
- Promoting equal opportunity for all employees
- Encouraging diverse perspectives in leadership roles
- Fostering a respectful and collaborative work environment
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