Regional Technical Services Engineer

Description

In this role you will be the technical point of contact for customers and sales colleagues, with regards to our EMS product portfolio. You will maintain and develop EMS products and services to the Fire and Security industry, plan and carry out field support activities for the EMS product lines in the UK market, support sales activities as required (in accordance with the company plan). Providing technical product training is also a part of your job description.

• Carry out radio site surveys as part of company sales requirements.
• Respond to and follow up technical enquiries as necessary.
• Provide feedback on new and existing product functionality/operation.
• Maintain and develop existing customer relationships, aligning with company objectives.
• Supply technical support regionally and outside of the local area, where required.
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
• Undertake customer trainings on EMS products, when suitably trained to do so.
• Complete site visit reports in accordance with company requirements.
• Ensure that all efforts are undertaken to meet company targets and timescales.
• Adhere to company health and safety policy, and other requirements relating to care of equipment.
• Attend technical conference calls to discuss any sites regionally that require technical assistance.
• Attend sites, where EMS products are installed to provide technical assistance to installer/maintaining companies.

Requirements

It is a Field-based role, with travel expected, meeting customer visit requirements.

Location: Ideally the candidate will be basedin the south-central part of England (between Oxford and west London / Windsor area), however other (reasonable) locations will also be considered.

• Full driving license.
• Native/fluent English.
• Appropriate computer skills in MS Office package, internet and email.
• Be able to work well with others to achieve objectives.
• Toolkits supplied by EMS.
• Good organizational skills.
• Min. 3 years of relevant experience in the Fire & Security industry is a must.
• Credible and comfortable in dealing with tense situations.
• Ability to present oneself and company products in a professional and competent manner.
• Excellent communication skills and telephone manner.
• Good understanding of fire and security industry codes of practice.

Benefits

• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
• A competitive salary, a company car, laptop, cell phone..

Training + Development

Interview process

Visa Sponsorship

Security clearance