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Customer Service Representative
staley electric
Handle inbound calls, schedule service, and assist customers with inquiries.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Little Rock, AR
Field
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
customer service
call handling
service scheduling
dispatch coordination
product knowledge
sales support
- Provide outstanding customer experiences every time
- Answer calls and assist customers with scheduling and questions
- Work with dispatch to schedule and dispatch service calls using our service software
- Maintain knowledge of Staley Electric’s services, policies, and promotions to better assist customers
- Support sales and service team goals by identifying opportunities for memberships, upgrades, or additional services
What you bring
communication
problem solving
microsoft office
servicetitan
high school
customer service
- Strong communication and active listening skills, both verbal and written
- Positive, team-oriented attitude with a focus on problem solving
- Proficiency with Microsoft Office Suite; experience with ServiceTitan or similar dispatch/billing software a plus
- Ability to multi-task, prioritize, and remain calm under pressure in a fast-paced environment
- High school diploma or equivalent (college or vocational training preferred)
- Previous customer service, administrative, or dispatcher experience (electrical/HVAC/plumbing industry preferred but not required)
- Paid training and career growth
- Family-owned, values-driven company culture
- Competitive pay + benefits
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Interview process
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Overview
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Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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