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Together Housing Group

Part-time Neighbourhood Officer

Company logo
Together Housing Group
A social housing provider delivering quality homes and services to communities across the UK.
Manage property portfolio, tenancy issues and community resilience in Wakefield.
5d ago
£31,166
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Part Time
Wakefield, England, United Kingdom
Hybrid
Company Size
1,500 Employees
Service Specialisms
Property Development
Construction
Asset Management
Repairs and Maintenance
Social Housing
Sector Specialisms
Housing Management
Property
Employment
Corporate
Financial
Commercial
Social Housing
Property Management
Role
What you would be doing
lettings management
tenancy enforcement
asb management
repair oversight
rent management
multi‑agency collaboration

We are currently recruiting for a Part-time Neighbourhood Officer to manage a patch of properties across the Wakefield district area. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

  • Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
  • Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management
  • As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
  • Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
What you bring
customer service
driver's licence
housing knowledge
resilience
public interaction

TH Neighbourhood Officers 01 4k

  • Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
  • Full UK drivers licence and access to a car as the role is field based
  • Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
  • This part-time position requires 18.5 hours of work per week, with flexibility in scheduling the hours or days, options include three 6-hour shifts or two and a half days. There may also be an expectation to travel and assist in covering additional areas when necessary due to employee sickness or annual leave
  • Experience and knowledge of housing/ lettings or ideally social housing
  • Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently
Benefits
  • Hybrid working - you will manage your week by dividing your time between working in the field and from home
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays
  • Starting salary of £31,166 per annum
  • Attractive pension schemes - Local Government Pension Scheme (LGPS)
Training + Development
Information not given or found
Company
Overview
15 years
Experience in Affordable Housing
Delivering affordable housing solutions for an extensive period, establishing a strong foundation in the industry.
  • Operating primarily in the UK, Together Housing Group manages a diverse portfolio of residential properties, from new builds to large-scale renovations.
  • With a strong commitment to local communities, the Group offers a range of support services to tenants, ensuring that housing isn't just about a building, but a home.
  • Over the years, Together Housing Group has grown its expertise in developing sustainable housing models that meet the evolving needs of urban and rural populations.
  • The company regularly embarks on projects involving the regeneration of local neighborhoods, revitalizing underused spaces and creating a lasting social impact.
  • Despite being a non-profit, Together Housing Group operates with a clear business strategy focused on long-term sustainability, securing funding through various channels to reinvest into community-focused initiatives.
  • With a forward-looking vision, the company is involved in innovative housing projects such as green energy initiatives and tech-enhanced living solutions for residents.
Culture + Values
  • Customer Focused
  • Innovation and Improvement
  • Collaboration
  • Respect
  • Integrity
  • Accountability
Environment + Sustainability
Net Zero Carbon
2050 Target
The company aims to achieve net zero carbon emissions by the year 2050, marking a significant commitment to reducing its environmental impact.
  • Reducing energy consumption across the business
  • Energy efficient homes and upgrades to existing properties
  • Committed to reducing carbon emissions through new development projects
  • Promoting sustainability through waste reduction and recycling programs
  • Continuous investment in green technologies for improved building efficiency
Inclusion & Diversity
  • Diversity and inclusion embedded in recruitment and talent management strategies
  • Gender Pay Gap reporting and action plans
  • Targeting a balanced workforce with diverse leadership representation
  • Promoting equality of opportunity in all aspects of employment
  • Regular training and awareness programs to foster inclusive behaviors
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