Dispatcher

Description

• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
• Review Drivecam coaching opportunities and take action as necessary
• Confirm site readiness, delivery access and permitting
• Sets daily/weekly/monthly priorities for the team
• Conducts performance discussions and training
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
• Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
• Ensures operating standards are conducted; supported by robust training and communication actions
• May manage one or more Branch Administrative employees
• Conducts business in compliance with all Environmental Health & Safety Policies.
• Build sustainable relationships and trust with vendors through open, proactive communication
• Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
• Ensure drivers document damages at retrieval and return
• Schedules and assigns services and maintenance calls supporting customers on rent
• Assists Drivers in change of schedule or route issues, when necessary
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
• Monitors and documents DVIR and preventative maintenance files
• Communicates with customers to assist in scheduling daily/weekly/month activities
• Conducts periodic safety meetings as well as updating safety documents and logs.
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Scheduling, route planning and optimization
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
• Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
• Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• This role owns DOT compliance within an assigned territory

Requirements

• 3 years logistic experience
• Strong customer service orientation, active listening, excellent oral/written communication
• 2 years work experience
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• 2 years experience managing one or more employees
• Familiarity with CRM system or other contact management platform
• Familiarity with DOT compliance and vehicle telematics
• MS Office/Excel/Word/Outlook experience
• Experience working with outside vendors, including pricing and schedule negotiations
• OR 1 year of experience with WillScot
• Experience working directly with customers by phone and email
• The ability to tracks drivers / venders through digital applications for on time excellence
• High school diploma, GED, or 3 years of applicable experience
• Ability follow direction and meet deadlines in a fast-paced environment
• Salesforce experience
• Trustworthy & Reliable
• Experience applying creativity to problem-solving

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance