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City Manager
Regus
Leadership role overseeing operations, revenue, team development, and customer service for 4-6 centers in a geographic area.
20d ago
Expert & Leadership (13+ years)
Full Time
Henderson, KY
Onsite
Company Size
10,000 Employees
Service Specialisms
Office Space
Coworking
Virtual Offices
Meeting Rooms
Private Offices
Custom Offices
Day Offices
Hot Desks
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
customer growth
activity planning
revenue growth
talent development
compliance checks
customer retention
- Driving material growth of the customer base and the network user base in your city
- Ensure the Center Monthly Activity Planner is completed and that the Community teams are executing in accordance with the agreed actions and timeline, with support from the Deputy City Manager.
- Supporting New Sales
- Analyze city performance results to identify opportunities and resolve issues promptly.
- Growing and developing talent within your city
- Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
- Oversee scheduling, performance management, and resource planning for the team.
- Opening New Centres in Alignment with Targets
- Address customer escalations and ensure adherence to company policies and procedures.
- Ensure that all visit forms are sent promptly to the city Area Sales Manager (ASM).
- Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
- Encourage follow-up strategies that maintain engagement and demonstrate the value of the offer.
- Collaborate with the Deputy City Manager for onboarding and continuous training.
- After each interaction or tour, ensure a visit form is accurately and thoroughly completed.
- Work with sales and functional departments to implement initiatives and drive collective success.
- Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching.
- Ensure you and your team deliver exceptional tours that highlight the value and features of the centers.
- Drive accountability across centers to achieve service and performance standards.
- Deliver operational excellence across your city
- Tailor tours to align with customer needs, showcasing how the center can meet their goals.
- Retaining Customers
- Use the form to capture customer feedback, interests, and potential objections.
- Train and empower the team to confidently and directly ask prospective customers for their commitment during or after the tour.
- Ensure compliance with billing and collection standards to minimize bad debt.
- Maximize revenue and retention through best-in-class customer engagement and sales processes.
What you bring
high school diploma
ms office
customer service
leadership
analytical abilities
communication skills
- Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
- Completion of Visit Forms:
- Organized, flexible, adaptable, and able to work in fast-paces growth environments.
- High School Diploma or equivalent
- Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence.
- Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator.
- Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
- Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team
- Experience and confidence using MS Office and other basic IT equipment.
- A strong understanding of business operations, preferably within IWG.
- Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively.
- Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions.
- Strong analytical and problem-solving abilities
- Legally eligible to work in the Country and at least 18 years old.
- Excellent communication skills and the ability to manage multiple priorities effectively.
- Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture
- Growing Service Revenue
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- performed as part of the hiring process
Company
Overview
Founded 1989
Year Established
The company was established in 1989, marking its presence as a pioneer in flexible workspaces.
Over 120 Countries
Global Presence
The company operates in over 120 countries, providing a vast network of workspaces globally.
- Provides flexible workspaces including private offices, co-working spaces, and virtual offices.
- Supports businesses of all sizes, from startups to large enterprises, for scalable growth.
- Offers solutions designed to enhance productivity, collaboration, and business growth across industries.
- Includes meeting rooms, business lounges, and office spaces in its service portfolio.
- Maintains a global network of workspaces to facilitate international business operations.
- Sets industry standards with innovative workspace design and management approaches.
- Transparency
- Loyalty
- Effort
- Honesty
- Commitment
- Customer‑centricity
- Professionalism
- Integrity
- Teamwork
- Innovation
- Excellence
- Reliability
2040
Net Zero Target Year
The company aims to achieve net zero carbon emissions by 2040.
7,416 hours
Hybrid Working Model Savings
A hybrid working model saves an average of 7,416 commuting hours per centre annually.
118 tonnes CO₂
Annual Emissions Reduction
Hybrid working reduces approximately 118 tonnes of CO₂ emissions per centre annually.
200%
Energy Production Ratio
Trondheim’s Powerhouse Brattørkaia produces over twice the energy it consumes.
- Operates flexspaces in energy‑positive or energy‑efficient buildings (e.g., Barbados centre uses solar panels, low‑waste AC, and maximizes natural light)
- Reduces energy and water consumption by optimizing office occupancy to actual staff numbers
- Uses energy‑saving bulbs and smart thermostats in offices
- Hires employees from all backgrounds and demographics to reflect local communities.
- Uses employee feedback through surveys and individual meetings to enhance inclusive workplace practices.
- Regularly reviews career development and KPI progress across gender and other groups in monthly meetings.
- Encourages transparency regarding gender representation, though specific statistics are not publicly available.
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