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CUSTOMER PROCESSING SPECIALIST
Great Day Improvements, Llc
Serve as main point of contact, handling customer issues and ensuring project communication.
9d ago
$19
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Durham, NC
Office Full-Time
Company Size
800 Employees
Service Specialisms
Windows and Doors
Gutters, Siding, and Roofing
Additions and Enclosures
Bath and Kitchen Remodeling
Sector Specialisms
Residential
Windows and Doors
Home Exteriors
Patio Enclosures
Sunrooms
Screen Rooms
Bathroom Remodeling
Walk-in Tubs & Showers
Role
What you would be doing
customer updates
project communication
issue resolution
call log
primary contact
- Keep the customer updated with timely and frequent information about progress on the project
- Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
- Facilitate customer resolutions by bringing together the appropriate GDI personnel
- Maintain Customer Call Log
- Main point of contact for the customer in handling a question or problem
What you bring
jump
customer service
communication
- JUMP program executed 100%
- Customer resolutions within 24 hours or less
- Net score 90% or better in communication on customer service survey
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
40 Years
Industry Expertise
The company has been a trusted partner in home improvement for decades, demonstrating long-term commitment and experience in the industry.
- Founded with a vision to transform homes and outdoor spaces into personal retreats.
- Offers a wide range of custom solutions from sunrooms to patios and decks.
- A leader in residential home improvement, delivering high-quality craftsmanship.
- Serves homeowners looking to enhance their living spaces with personalized solutions.
- Expertise spans design, construction, and installation of outdoor living structures.
- Has a reputation for exceptional customer service, providing end-to-end project management.
- Known for its commitment to precision, delivering spaces that blend style and functionality.
- Typical projects include custom sunrooms, decks, and patio enclosures.
- Focused on residential upgrades, with a particular emphasis on outdoor spaces.
- Building strong, lasting relationships with customers, employees, and the community.
- Delivering superior service through quality workmanship, innovation, and integrity.
- Fostering a collaborative work environment where employees are empowered to contribute ideas and efforts.
- Creating a positive work culture where everyone’s contribution is valued.
By 2030
Net Zero Goal
The company aims to achieve net zero emissions, marking a significant commitment to combating climate change.
- Committed to reducing environmental impact through sustainable practices in daily operations.
- Focus on energy-efficient solutions and sustainable materials in product offerings.
- Minimizes waste through recycling and optimized production processes.
- Fosters an inclusive and diverse workplace, focusing on fair opportunities for all employees.
- Strives for gender equity with an ongoing commitment to hiring and promoting women in leadership roles.
- Has implemented a range of initiatives to increase diversity across departments and leadership levels.
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