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Director of Food & Beverage
Highgate
Lead and manage all food and beverage operations at The Westin New Orleans, ensuring high-quality products and services, maintaining profitability, and meeting budgeted productivity.
16d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New Orleans, LA
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
menu planning
service monitoring
candidate interviews
budget purchase
compliance ensuring
meeting conducting
- Monitor quality of service and product.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Cooperate in menu planning and preparation.
- Work with other Executive Committee members and keep them informed of F&B issues as they arise.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Ensure timely purchase of F&B items, within budget allocation.
- Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Prepare and submit required reports in a timely manner.
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Supervise all F&B personnel.
- Attend all hotel required meetings and trainings.
- Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
- Ensure departmental compliance with SOP’s.
- Participate in M.O.D. coverage as required.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Oversee operations of the employee cafeteria.
- Respond to guest complaints in a timely manner.
- Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
- Organize and conduct department meetings on a regular basis.
- Ensure the training of department heads on SOP’s, report preparation, technical job tasks.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Ensure overall guest satisfaction.
- Maintain a warm and friendly demeanor at all times.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Coordinate and monitor all phases of Loss Prevention in the F&B department.
- Attend and/or conduct departmental and hotel training (CARE, One to One ), etc.
What you bring
windows
spreadsheets
word processing
hotel experience
degree
f&b
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- past employment verification
- education verification
- criminal background check
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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