Operations Manager

Description

• Lead the preparation, monitoring, and management of budgets, including Opex, Capex, maintenance, and lifecycle capex expenditures.
• Champion Mirvac's values by promoting a high-performance, collaborative, and safety-focused culture.
• Assist in the negotiation of contracts and management of service agreements to support maintenance and capex requirements.
• Support the Senior Facilities Manager with strategic asset planning, lifecycle management, and operational goals.
• Organise team-building activities and recognise outstanding performance, aiming to improve team morale and retention rates.
• Assist with the development and execution of maintenance projects, capex programs, and asset improvement initiatives to enhance asset value and functionality.
• Prepare and/or review scope of works for capex projects, ensuring alignment with operational standards and budget requirements.
• Work closely with the Senior Facilities Manager to evaluate contractor performance and resolve any service issues promptly.
• Oversee administration of service contracts and vendor relationships to ensure service level compliance and quality standards.
• Provide guidance on resource allocation and oversee resourcing across the portfolio to ensure facilities are adequately staffed and efficiently managed.
• Provide strong leadership to the facilities management team, supporting the Senior Facilities Manager in cultivating a collaborative, high-performance culture. Mentor team members to develop their technical, problem-solving, and leadership skills, promoting accountability and professional growth.
• Coordinate closely with the PMO Team and/or the Senior Facilities Manager to ensure timely and compliant delivery of projects and maintenance works.
• Partner with the Facilities Manager to establish and implement operational goals that align with asset performance targets and customer service standards.
• Support emergency response readiness, ensuring staff availability and readiness to handle 24/7 on-call, weekend, and after-hours needs as required.
• Identify training needs within the team and implement relevant training programs to enhance team competencies in areas such as safety protocols, compliance, maintenance best practices, and customer service standards. Ensure team members stay up-to-date with industry regulations and organisational policies.
• Delivery of initiatives across a portfolio of Assets.
• Champion customer service initiatives and support the Senior Facilities Manager in enhancing customer experience.
• Review and provide regular reporting on financial performance, ensuring all expenditures align with strategic asset plans.
• Collaborate with the Senior Facilities Manager on financial forecasts and cost-saving opportunities to ensure efficient budget management.
• Participate in project working groups, contributing to initiatives that drive improvements and efficiencies across the portfolio.
• Collaborate with the Senior Facilities Manager to address service interruptions, maintain open lines of communication, and ensure exceptional customer outcomes.
• Ensure that facilities adhere to all statutory, safety, and environmental standards, working in conjunction with the Senior Facilities Manager to manage any risks.
• Foster strong relationships with stakeholders (internal and external) to ensure customer satisfaction and address inquiries promptly.
• Foster a positive work environment that promotes engagement, open communication, and collaboration.
• Support succession planning initiatives by identifying high-potential team members and facilitating their readiness for advancement through targeted training and mentorship.
• Conduct regular performance reviews, providing constructive feedback and setting clear performance goals. Work with the Senior Facilities Manager to create individualised development plans for team members, supporting career advancement and skill enhancement.
• Implement and monitor compliance initiatives, including annual Fire Safety Compliance certification and statutory maintenance requirements.

Requirements

• Engineering Certificate, Diploma or equivalent in building services desirable
• Demonstrates sound judgement under pressure, capable of taking charge and acting confidently in emergency situations
• Ability to work autonomously, use initiative and meet deadlines
• Well-developed administration verbal and written communication skills
• Demonstrate people oriented and effective leadership in a team environment and customer service qualities,
• Competent computer skills in relevant systems and applications
• 7 years+ demonstrated experience in operations/facilities and/or property management
• Understanding of outgoings recovery, expenditure impacts and a demonstrated competency in numeracy and analytical skills,
• Project management skills
• Experience managing a team of senior property / operations professionals

Benefits

Project and Asset Management Support

Training + Development

Interview process

Visa Sponsorship

Security clearance