Cloud Infrastructure Engineer

Description

• Communicates with users via phone, chat, email, and a support ticketing system to assess the scope of the problem and determine what resolution steps users have performed.
• Fulfill requests for ad-hoc reporting and information regarding client workstation systems.
• Oversees daily backup of server data files, media, and off-site storage administration.
• Work closely with IT security to monitor the company’s cloud privacy.
• Provide operations and maintenance support of SCCM/MECM, patching and deployment, and updates to include troubleshooting issues when they arise.
• Maintain logs of support services provided in the ticketing or other required systems.
• Administration of the server operating and email systems.
• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Perform troubleshooting of issues on client workstation systems and distribution points.
• Responsible for configuring, documenting, implementing, and troubleshooting the following software products; Microsoft Server Operating Systems and Email Systems, Backup products, Anti-Virus products, Anti-SPAM products, and Remote Access methods.
• Develops training materials and provide on-site training as requested.
• Write technical support documents, develop technical approaches, and provides recommendations to improve upon current processes where necessary.
• Lead our organization through cloud adoption and establish best practices.

Requirements

Newmark is seeking for an Infrastructure/Cloud Engineer with experience in Server infrastructure and Azure Cloud to deploy, manage, and troubleshoot programs, applications, updates, and security patches throughout the enterprise. The candidate will provide technical support and guidance to resolve users' computer and server hardware/software problems and provide operations and maintenance support of SCCM/MECM, patching and deployment, and updates, including troubleshooting issues when they arise on client workstation systems and distribution points.

• Strong understanding of Active Directory, particularly with implementing/troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs).
• Ability to explain technical problems to nontechnical employees.
• Thorough understanding of technology commonly used by clients and employees.
• Ability to prioritize and multitask.
• Ability to work in a fast-paced environment with a support ticketing system required.
• Experience with Ethernet network environment and peripherals.
• Excellent interpersonal and customer service skills.
• Strong analytical skills.
• Ability to troubleshoot application installations and end-user issues pertaining to usage of various desktop applications (Internet Explorer, Java, Office 2016, O365, Adobe products, and various antivirus suites).
• Available for on-call assignments.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong written and oral communication skills.
• Strong understanding of features and capabilities of the Microsoft Cloud Platform (Security, Firewalls, RedisCache, Key Vault, Service Bus, ASR, Networking, OMS, Blob Storage, Resource Groups, NSG, Application Insights, SQL Server, Sql DB, Load-Balancers).
• 3-5 years of experience working as server engineer at a mid-sized company is required.
• Bachelor's degree in a computer-related field is optional but preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance