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Service Administrator
The Hiller Companies
Support service team with scheduling, documentation, and liaison duties.
6d ago
Junior (1-3 years), Entry-level
Full Time
Chesapeake, VA
Field
Company Size
1,200 Employees
Service Specialisms
Fire Protection
Engineering
Design
Construction
Consulting
Sector Specialisms
Commercial
Industrial
Energy
Special Hazards
Nuclear
Offshore platforms
Yachts
Aircraft carriers
Role
What you would be doing
- Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
- Aid Service Coordinators in the processing of PO’s and ordering materials as needed.
- Maintain and process inspection documentation as required during the job completion process.
- Serve as the point of contact for all 3rd party portals (IROL, etc.)
- Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations.
- Offer suggestions and solutions on improving efficiency of general procedures.
- Develop positive and ongoing relationships with customers and team members.
- Assist with research and updating quotes for existing house customers.
- Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)
- Send proforma invoices to customers that require this so that a purchase order can be issued.
- Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
- Assist with customer set up needs as needed.
- Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.
- Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information.
- Providing backup to service coordinators for scheduling services.
- Ensure work order extensions are requested in customer portals as required.
- Receive overflow service calls coming into service coordinators to provide a better customer experience for our valued customers.
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1982
Year Founded
The company was established in this year and has since grown to become a leading provider in its field.
40+ Years
Industry Experience
The company has been active in the fire protection and security industry for over four decades.
- Offers comprehensive services across multiple sectors.
- Recognized for expertise in designing, installing, and maintaining fire suppression systems, security systems, and alarm monitoring.
- Specializes in providing services for healthcare, government, energy, education, and commercial properties.
- Works on major projects including high-rise buildings, industrial facilities, hospitals, and government installations.
- Known for innovations in fire protection and security solutions with a focus on reliability and cutting-edge technology.
- Integrity: We are committed to being honest, trustworthy, and transparent.
- Excellence: We continually strive for quality and improvement.
- Teamwork: We collaborate to achieve success.
- Customer Commitment: We put the needs of our customers first.
- Safety: We prioritize the safety of our people and customers in everything we do.
- Committed to sustainable practices that minimize environmental impact.
- Goal to reduce carbon footprint by adopting energy-efficient technologies.
- Ongoing initiatives to implement greener practices in all business operations.
- Continually assessing and improving waste reduction strategies.
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