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Customer Service Representative
South Jersey Industries
A diversified energy and utility company providing natural gas, electricity, and other services.
Providing customer service related to billing, collections, and account inquiries.
17d ago
$30.77
Entry-level
Full Time
Union, NJ
Field
Company Size
1,700 Employees
Service Specialisms
Natural gas utility services
Renewable energy development
Energy efficiency
Pipeline and service construction
Wholesale natural gas marketing
Energy advisory
Commodity storage and transportation
Customer service
Sector Specialisms
Natural Gas
Energy Infrastructure
Residential Energy Services
Commercial Energy Services
Industrial Energy Services
Renewable Energy
Solar Energy
Fuel Cell Energy
Role
What you would be doing
activate accounts
prepare field orders
customer inquiries
product testing
utility assistance
compliance
Perform transactions related to and including activation of new customer accounts
Effectively transfer misdirected customer requests to an appropriate department when assistance cannot be provided
Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals)
Participate in product or system testing as requested
Provide customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses.
Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution
Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.
Use knowledge of ETG services and products to provide customers with solutions that alleviate their challenges, issues, or concerns.
Provide information related to utility assistance and other options.
Support and provide knowledge transfer to fellow employees.
Ensure performance of work occurs within regulatory requirements, while always working within company and departmental policies, procedures, work rules and other sources of guidance, including leadership
Assist employees of a higher classification as assigned by management and perform other similar or less skilled work as assigned by management.
Report service disruptions internal and external (vendor, process & systems).
Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status
Adhere to established performance standards, policy, procedure and quality standards within service standards or metrics for work performed.
Utilize guidance provided through company and departmental policies, procedures, work rules and other sources of guidance, including leadership, to make decisions regarding account protection, collection, and adjustments, including but not limited to budgets and payment arrangements
What you bring
high school
problem solving
High school diploma or GED
Offer solutions and solve problems that may require reliance on conceptual thinking
Benefits
Comprehensive Health, Dental, and Vision Insurance
Short-term and Long-term Disability Insurance
Flexible vacation, Paid Time Off, and Sick Leave package
401(k), with generous company match
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
sji is an equal opportunity/affirmative action employer. at this time, sji is only considering applicants authorized to work in the united states currently and in the future without the need for visa sponsorship.
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