Collaborate closely with the Director of Marketing to formulate and implement a cohesive social media strategy and goals across platforms such as Instagram, TikTok, Facebook, and Twitter. Track metrics, experiment with new methods, and foster audience growth and engagement.
Adhere to policies and procedures related to each marketing department initiative within the center.
Provide administrative support by completing and submitting reports, recaps, and surveys related to center events, promotions, and sponsorships.
Aid in marketing initiatives targeting both tenants and customers to enhance the center's overall perception.
Contribute to the execution and coordination of the property-wide Customer Service Initiative, collaborating with various departments.
Monitor, respond to, and cultivate community feedback on social media using available tools like YEXT to enhance engagement and customer loyalty.
Coordinate Group/Tourism Programs and FAM/Property Tours, collaborating with ADMBD in all aspects.
Track and analyze tourist traffic, including groups and free independent travelers.
Manage the mall website, oversee Social Media communications, create retailer newsletters, and develop collateral material.
Assist in on-site management of center events, promotions, and sponsorships, including pre and post-event follow-up. Implement platform programs professionally and promptly, contributing to result measurement.
Manage collateral by assisting in the ordering, installation, and removal associated with events, promotions, and sponsorships.
Increase retailer participation in corporate and local events, including tourism programs and coupon book promotions.
Keep abreast of industry trends, monitor emerging platforms, and analyze competitor activities.
Maintain a polished appearance of common areas, including marketing materials, signage, and displays, ensuring all information is current and relevant.
Act as a liaison for tenants, conveying SBV initiatives such as Tourism Initiatives, Events, and special promotions.
Actively participate in community-centric events, networking, and community outreach efforts.
Assist in Tour Operator follow-up, outreach, and coordination for tourism vouchers with clients.
Support administrative elements and approvals of sponsorship/event deals, including contracting, deal entry, proof of performance, payment collection, contract renewal, revenue forecasting, and reporting.
Act as the primary contact for Shop and Stay Packages, Group Tours, and Programs with hotels.
Assist in the preparation of contracts and purchase orders.
Support DMBD & ADMBD in coordinating materials, presentations, and preparations required for trade shows.
Play a pivotal role in the marketing team by providing advice and contributing to marketing strategies, tourism programming, and retailer integration.
Increase retailer participation in Tourism initiatives, such as FAMS, Community events, and Concierge events.
Offer assistance to co-workers and other departments as requested by the supervisor, participating in team meetings and efforts to achieve the center's goals.
Requirements
3 years
excel
powerpoint
college degree
bilingual
budgeting
3 years of experience in sales, sponsorship, strategic marketing, event management, and budgeting
Excellent word processing, Excel, and Power Point skills
Well-developed oral and written skills
Sound fiscal management and budgeting skills
Ability to handle multiple projects simultaneously
Knowledge of retail management, marketing, tourism, social media or communication
Bilingual is a plus
College degree preferred
Benefits
Flexibility to work varied schedules including weekends and evenings
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born in 1993
Year of Founding
The company was formed through the merger of two prominent firms in 1993.
250 Properties
Real Estate Portfolio
The company owns and manages a diverse portfolio of nearly 250 properties across multiple regions.
200M sq ft
Managed Space
Over 200 million square feet of commercial space is under the company's management.
S&P 100 Rank
Market Position
As an S&P 100 constituent, the company is recognized as a leading real estate investment trust.
Its portfolio spans regional malls, Premium Outlets, The Mills and international joint‑ventures across North America, Europe and Asia.
Typical projects include high‑end mall redevelopments, outlet expansions and mixed‑use transformations integrating retail, dining and entertainment.
The company led bold acquisitions—like Taubman, J.C. Penney and Forever 21—reshaping the retail landscape and rescuing distressed brands.
Specialises in experiential retail, blending shopping with food halls, theaters, EV charging stations and digital amenities.
Notably, its international joint ventures power premium outlet centers in Japan, South Korea and Europe, showcasing global reach.
Culture + Values
Acting with integrity and fairness.
Committed to operational excellence.
Valuing collaboration and teamwork.
Fostering a culture of innovation and creativity.
Respecting and valuing diversity of thought and experience.
Dedicated to delivering outstanding customer service.
Holding themselves accountable for results.
Environment + Sustainability
By 2030
Net Zero Carbon Emissions Goal
Committed to achieving net zero carbon emissions across operations.
25%
Energy Consumption Reduced
Achieved a 25% reduction in energy consumption since 2015.
75%
Energy-Efficient Lighting
Over 75% of properties use energy-efficient lighting systems.
90%
Water Conservation Practices
Integrated water conservation in over 90% of properties.
Committed to LEED certification for new developments and major renovations.
Aiming for zero waste at more than 50% of properties.
Inclusion & Diversity
41% Leadership Roles
Women in Leadership
Women hold 41% of senior leadership positions across the organization.
2025 Diversity Goals
Diversity Milestones
Aiming to increase representation of women and minorities in executive roles by 2025.
30% Board Representation
Gender Diversity
Women hold 30% of seats on the Board of Directors.
The company regularly measures and reports diversity metrics across all levels of the organization.