Customer Success Manager

• Develop content that helps customers level up. Whether that’s a quick video, guide, or something new you dream up.
• Launch and drive adoption of new features and revenue streams.
• Analyse customer data and turn insights into clear action. We’re consultants, not box-tickers.
• Be the voice of the customer inside Tapi: empathise, advocate, and make sure their needs shape what we do.
• Consistently build referral pipelines and brand advocates.
• Manage 100s of NZ agencies—efficiently, effectively, and with personality.
• Build genuine relationships with business owners, property managers, suppliers, tenants, and landlords.

This isn’t your classic “keep the customers happy” role. We’re looking for someone who can own their book of clients in New Zealand and nurture the customer journey end-to-end: onboarding, training, adoption, upsell, renewal, and do it with energy, humour, and genuine connection.

• Deliver an exceptional experience at every stage: handover, onboarding, adoption, account health, renewal, upsell.
• cSat and NPS stay high.

One day you’ll be running a 1:1 strategy session, the next you’re presenting to 60 property managers, and the day after you’re repping Tapi at a conference booth. If variety excites you, and you can make a room of property managers actually enjoy talking about maintenance, you’ll fit right in.