Workplace Experience Facilitator

Manage all site booking in/out protocols, including induction processes for visitors/contractors attending site.

Coordinate internal and external resources as necessary.

Ensure all incidents/requests reported are logged and raised on our service user system- SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.

Answer incoming phone calls in a timely and professional manner; determine the purpose of the call; take ownership of queries and provide correct information.

You will deliver an efficient Workplace Experience Service function, this includes managing Reception, Helpdesk and Mail room services. You will be the first point of contact for all building users, visitors and contractors for both physical attendance and dealing with service system requests and email queries.

Be responsible for mail management controls – Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests.

Act as the prime facilitator for all reported issues/concerns and queries between all parties. (Visitors, building users, Contractors & Building Control Team).

Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover.

Able to prioritise tasks and have good time and workload management skills.

Able to work as part of a team and demonstrate team building skills.

As our Workplace Experience Facilitator you will;

We have an exciting opportunity for a Workplace Experience Facilitator to join the Land & Property team at Yorkshire Water. Could this be you?

You will require a driving licence for the role, as travel is required between different operational sites and out of hours one in 8 week will required.

Great attention to detail and accuracy.

Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers.

Location: Bradford, with travel required to different sites.

Able to demonstrate a practical common-sense approach to problem solving.

Able to follow documented policy and procedures.

Able to maintain confidentiality in all aspects of the role.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Workplace Experience Facilitator - Fixed Term Contract

If you’ve got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Any awareness and knowledge in finance would also be beneficial to this role.

Retail savings scheme.

Online GP service, cycle to work scheme, gym membership discounts and many more!

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).

Development opportunities in line with the Workplace Experience Facilitator progression plan.

All our roles are subject to a medical questionnaire, and further medicals when required.

We offer a competitive salary, depending on experience, 5b, £26,873 - £33,162.

Attractive pension scheme (up to 12% company contribution).

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

25 days annual leave plus bank holidays – plus an extra wellness day!

Life assurance cover of 4 times pensionable salary.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!