Floating Assistant Manager

Description

• Partner with the leasing team to meet and exceed occupancy expectations.
• As a frontline team member, maintain strong relationships with residents, prospects, vendors, and coworkers by communicating with professionalism and empathy.
• Maintain a strong commitment to safety and recommend community improvement projects when appropriate.
• Oversee aspects of the lease renewal process, including documentation and resident communication.
• Provide leasing and administrative support across multiple properties as needed.
• Assist with rent collection efforts to ensure timely payments in compliance with local laws, including supporting the eviction process when necessary.
• Support the scheduling and oversight of all make-ready processes to ensure apartments are prepared for timely occupancy.
• Brainstorm and implement creative resident engagement initiatives to enhance satisfaction and minimize turnover.
• Support the Community Manager with operational needs, including preparing the property budget.

Requirements

• Strong communicator. You build rapport easily and present well during tours and resident interactions.
• Numbers-driven. You understand the importance of accurate reporting and have a proven track record in supporting collections.
• Tech-savvy. Proficiency in basic computer applications and property management software such as Yardi.
• Active role. Ability to walk units, climb stairs, post notices, lift/move items, and regularly tour the property.
• Education. High school diploma or equivalent required; Bachelor’s degree strongly preferred.
• Flexible and adaptable. Comfortable shifting priorities and supporting additional responsibilities as community needs evolve.
• Ability to travel between properties, support multiple teams, and navigate varying operational needs.
• Must be flexible, adaptable, and resilient.
• Strong communication and problem-solving skills required.
• Experience required. Minimum two (2) years of property management experience and one (1) year of leadership experience, or equivalent.
• Problem solver. You address resident and team concerns tactfully and quickly, never losing sight of the importance of exceptional customer service.

Benefits

• 6 Paid Holidays + 1 Floating Holiday (Veterans Day or Day After Thanksgiving)
• Additional supplementary insurance options through MetLife
• Full suite of Medical, Dental, and Vision benefits
• Employee Assistance Program
• 15 days of PTO
• Housing discounts at TNC properties
• Opportunities for advancement
• 4% 401(k) match
• Perks & Recognition through Nectar & Gifted

Training + Development

Interview process

Visa Sponsorship

Security clearance