Call Centre Advisor at Anglian Home Improvements in Norwich, England, United Kingdom | Kablio
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Call Centre Advisor
Anglian Home Improvements
Leading UK home improvement company specializing in windows, doors, conservatories, and more.
Convert inbound calls/online chats into leads and set appointments for sales team.
6 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Norwich, England, United Kingdom
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Home Improvements
Windows and Doors Installation
Conservatories
Double Glazing
Roofline
Insulation
Roofing Services
Guttering Services
+2 more
Sector Specialisms
Residential
Buildings
Role
Description
customer service
prospect calls
appointment setting
product walkthrough
target achievement
Meeting set targets through your product knowledge and excellent customer service
Calling prospective customers at their request or speaking with them on-line
Securing an appointment for our sales team to meet our customer and complete the sale
Listen to what our customers want and walk them through our product ranges
Requirements
it
telesales
retail
customer service
communication
teamwork
Basic IT skills
Skills in telesales, retail, estate agency or customer service desirable
Great verbal communication skills
Ability to work in a team and follow direction
Benefits
Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
Paid time off annually to volunteer
Competitive salary and performance related bonus up to an extra £8k per annum or £666 each month
Break out games room
Discounted staff purchase scheme
31 days holiday, increasing to 33 days after 2 year's service
A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
Frequent internal Call Centre incentives and rewards
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Delivering high-quality products, including windows, doors, conservatories, and garage doors.
Specializing in energy-efficient home solutions to help reduce carbon footprints.
Providing professional installation services nationwide for both homeowners and businesses.
Known for innovation in advanced, energy-efficient windows and home improvement products.
Committed to quality, reliability, and outstanding customer service.
Culture + Values
All our products are ‘Made in Britain’ from start to finish and manufactured to the highest industry standards.
Highly skilled and experienced craftspeople take exceptional pride in their work, with many part of the Anglian family for years.
Every job is tailored and precision-made, with great attention to detail in design, manufacture, and installation.
A nationwide network of designers spends time getting to know each customer’s requirements.
Environment + Sustainability
Recycles removed uPVC windows into non-visible parts of new frames.
Recycles old window panes, glass off-cuts, timber, solar film, paper, and polythene.
Company-wide 'Switch It Off' electricity conservation campaign.
Upgrading pre-2002 uPVC to A-rated windows saves ~0.47 tonnes CO₂ per house per year.
Recycling through scrappage scheme: ~108,000 windows/doors, 2,268 tonnes glass, and 282 tonnes metal annually.
Inclusion & Diversity
Woman representation not publicly specified; no gender‑related statistics available in sources.
No specific DEI strategic goals or outcomes disclosed on website or LinkedIn.
Articles
Anglian Home Improvements - Careers
Anglian Home Improvements - Customer Reviews
1966
Year Founded
Established over five decades ago, the company has a long-standing legacy of transforming homes across the UK.
10-year guarantee
Quality Assurance
Reflects our commitment to delivering long-lasting products with reliable service.
15-year sealed units
Durability承诺
Demonstrates our dedication to producing products that last for years with minimal maintenance.
£184/year
Energy Savings
Typical house saves on energy bills annually with A-rated windows.
1.9k tonnes
Annual Recycling
Recycling program processes 1,900 tonnes of uPVC annually.
4.7 tonnes
CO₂ Savings Over Decade
Upgrade to A-rated windows saves CO₂ over 10 years.
850 tonnes/year
CO₂ Reduction
Installed new cooling systems in extrusion factory reduce CO₂ emissions significantly.