Director - Aftermarket Operations

Description

• Collaborate closely with product development to enhance equipment serviceability, maintainability, and aftermarket support integration.
• Build and maintain strong relationships with customers, dealers, and segment leadership through consistent communication, facility engagement, and operational transparency.
• Design and oversee work plans, resource allocation, and capital investment recommendations to support long-term aftermarket and operations strategy.
• Lead and develop leaders across manufacturing and non-manufacturing functions (e.g., HR, Safety) within reset operations, ensuring accountability, capability building, and a culture grounded in safety and operational discipline.
• Ensure compliance with corporate policies, safety regulations, and operational standards across all aftermarket and reset operations.
• Develop and implement strategies to grow aftermarket revenue while enhancing operational efficiency, serviceability, and lifecycle value.
• Partner with Operations and cross-functional peers to identify, select, and develop talent for critical aftermarket and reset roles; support career development and succession planning.
• Lead cross-functional aftermarket teams—including parts distribution, technical support, warranty, service operations, and reset facilities—to optimize performance, standardize processes, and elevate customer experience.
• Provide leadership and guidance for multiple reset production facilities, establishing consistent manufacturing objectives, workflows, and quality standards that support on-time production and certification goals.
• Drive continuous improvement across all aftermarket and reset operations through the application of lean principles, process optimization, and effective performance management.
• Monitor customer feedback and industry trends to identify opportunities for improved service offerings and operational enhancements.
• This role operates in a blended office and production environment. While administrative work is performed in a professional office setting, the Director – Aftermarket Operations is frequently required to work within manufacturing, reset, and certification facility environments across multiple locations.
• Oversee budget planning and financial forecasting for aftermarket operations, including parts distribution, service programs, and reset facility performance.
• Develop pricing strategies, promotions, and marketing initiatives to support aftermarket sales and profitability targets.
• Represent the company at industry events and customer forums to reinforce brand leadership and aftermarket value propositions.

Requirements

• Bachelor’s degree in business, engineering, or related field with 10+ years of experience in aftermarket sales, service, or product support; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Strong background in continuous improvement, lean principles, or operational excellence methodologies.
• Ability to travel up to 70%, this is highly dependent on business cycle and needs.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Business-to-business (B2B) experience in a manufacturing or industrial equipment environment.
• Master’s degree preferred.
• Four (4) or more years of experience in aftermarket operations, reset/refurbishment programs, or multi-site manufacturing leadership.
• Demonstrated experience leading leaders and managing performance across production and non-production functional areas.
• Experience managing large-scale programs, cross-functional initiatives, or capital-intensive operational projects.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance