Collections Claim Associate

Description

• Advocate on behalf of the homeowner to the carrier.
• Provide backup phone support for overflow calls.
• Negotiate settlements with the adjusters within 30 days or less.
• Manage your queue daily and update all accounts scheduled for follow up.
• Work closely with the estimating team to resolve any discrepancies or changes in estimates.Reporting and Documentation:
• Utilize Xactimate to review project estimates
• Support emergency services phone after hours on a rotational basis.
• Participate in the weekly AR meeting.
• Use CRM to keep accurate records of all billing and collection activities.Client Relations:
• Maintain a professional and positive relationship with clients throughout the billing and collections process.
• Address client inquiries and concerns in a timely and courteous manner.
• Perform audits on files where the carrier has provided pushback/exclusions.

Requirements

The Collections Specialist is responsible for 150-250 open invoices/claims per month, which will fluctuate depending on the season. As the primary person responsible for “cash conversion”, the Collections Specialist will collaborate with the homeowner and advocate on their behalf to the carrier. Equally, as important, the Collections Specialist advocate must be a highly effective communicator, written and verbal, with a record of accomplishment in establishing respectful relationships at all levels internally and externally.

**must be willing to undergo background check and drug screen**

• Collections experience in the Restoration/Construction/Property Management REQUIRED
• Proficient in Microsoft Office Suite and other relevant software, Excel experience preferred
• Experience with Xactimate PREFERRED
• Previous experience with Dash (R365) is a plus, but not required
• 3+ years collections experience REQUIRED
• Experience in collecting from insurance companies REQUIRED
• Dynamic personality, energy, professionalism, and integrity

Benefits

Competitive, matching 401(K)

Performance based incentive pay

Salary: $25.00-$28.00 Hourly + Performance-based incentive pay

7 Paid Holidays

Rocky Mountain Restoration believes in investing in our team members. When you join our team, you will receive personal and professional growth opportunities. We know that we are only as good as our team.

A fully-stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day

Healthcare (fcompany paid employee medical, short and long term disability and life insurance)

***Position starting at $25.00-$28.00/hour with performance-based incentive pay***

Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you are looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you are in the right place.

Ongoing training and development from our experienced management team and outside trusted advisors.

Training + Development

Interview process

Visa Sponsorship

Security clearance