Service Engineer, PD

Description

• Provide the necessary support to fully implement and sustain the QMS
• Analyse complex engineering problems and offer effective resolutions
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Interact with all engineering disciplines, project engineer and clients
• Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Collaborate with cross functional teams within Engineering, Sales, and Product
• Engage, direct, and support individuals contributing to the QMS
• Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• Communicating to the organization the importance of conforming to QMS requirements
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• Identify and isolates equipment start-up malfunctions and takes corrective action
• Ensuring the QMS meets its goals
• Implement the process approach and risk-based thinking
• To be committed & responsible for Quality Management System:

Requirements

• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• Hands-on experience of electrical SWBD and system assembly & installation.
• Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance