Customer Experience Host at Colliers in Manchester, England, United Kingdom | Kablio

Role

Description

visitor access

data management

inbox management

client relations

complaint resolution

community events

The Customer Experience Host serves as the friendly first point of contact for guests, visitors and building occupiers. The role requires a passion for service and hospitality, delivering a professional welcome that reflects Colliers’ commitment to excellence. You will live the company’s values daily, taking initiative to improve the occupier experience and collaborating with the wider building team to create a supportive environment.

Working on‑site Monday‑Friday, 8 am‑4:30 pm, you will ensure front‑of‑house areas are immaculate, manage visitor access, and uphold health‑and‑safety and operating procedures. You will build relationships with clients and stakeholders, resolve complaints, and support community‑building events. Data accuracy, inbox management and adherence to dress‑code standards are also key components of the role.

Uphold highest standards of customer service throughout the estate.
Greet guests with a warm, hospitality‑style welcome and farewell.
Maintain immaculate presentation of front‑of‑house areas.
Execute Beyond: Front of House initiatives to improve CX.
Identify and implement innovative enhancements to the occupier experience.
Support community engagement, social media and social value initiatives.
Follow all Front of House SOPs, health & safety protocols, and dress‑code policies.
Manage visitor access, auditing passes and coordinating with security.
Build and maintain professional relationships with clients, occupiers and stakeholders.
Resolve complaints promptly, escalating when necessary.
Process and maintain accurate front‑of‑house data and databases.
Oversee the reception inbox, responding to or escalating inquiries.
Plan, organise and host community events to foster engagement.
Monitor on‑site visitors and contractors for safety and compliance.
Ensure smooth operation of front‑of‑house amenities.

Requirements

communication

organisational

visitor management

access control

ms office

teamwork

Candidates should have strong communication and organisational skills, experience with visitor management and access‑control systems, and proficiency in MS Office (Word, Excel, PowerPoint). The ability to resolve issues positively and contribute effectively within a team is essential.