Description
facility management
work orders
vendor management
maintenance scheduling
client support
kpi reporting
The Facilities Coordinator at Cushman & Wakefield provides assistance to the facility management team to ensure successful service delivery of client facility needs, supporting ongoing facility and team responsibilities.
The role involves monitoring building operations, handling client inquiries, coordinating repairs with contractors, managing work orders and vendor relationships, and ensuring compliance with safety and maintenance procedures.
- Provide overall facility management services and continuously monitor the office/facility.
- Address client inquiries and concerns, ensuring timely issue resolution and follow‑up for satisfaction.
- Coordinate with outside contractors for equipment service and repairs, managing work orders, bids, and invoices.
- Maintain communication with contractors, clients, and internal team; create and assign work orders, track status, and report on open/closed orders.
- Verify vendor invoices, process payments, and assess vendor performance, including training on work order and billing procedures.
- Manage complex work orders such as environmental issues and disaster recovery; oversee vendor and landlord service performance.
- Schedule and document maintenance and repairs of building equipment; ensure compliance with safety and maintenance protocols.
- Provide facilities help‑desk support, monitor workflow, and deliver status updates on projects and service requests.
- Deliver process and procedure training to new associates and coordinate special events for clients.
- Measure and report key performance indicators against service level agreements.
Requirements
microsoft office
facilities management
lease terms
1 year experience
customer service
high school
Candidates should demonstrate strong communication, customer focus, initiative, urgency, multitasking, detail orientation, financial acumen, time management and teamwork, and possess the required education and experience outlined.
The position operates in a professional office environment, utilizes standard office equipment, and involves regular communication and information exchange; physical demands are typical for an office role.
- Strong oral and written communication skills.
- Customer‑focused mindset.
- Initiative and sense of urgency.
- Ability to multitask and pay attention to detail.
- Financial knowledge and time‑management skills.
- High school diploma or GED required; associate’s or bachelor’s degree in facilities management, building, business, or related field preferred.
- Minimum 1 year of experience in an administrative, accounting, or tenant services role with data entry, reporting, filing, phone handling, scheduling and communications.
- Prior customer service experience; experience in facilities/property management, commercial real estate or professional services preferred.
- Working knowledge of lease terms, CAM reconciliation, insurance, real estate taxes, and management agreements.
- Proficiency with Microsoft Office Suite and understanding of base building systems.
- Ability to exercise good judgment, strong interpersonal skills, and flexible scheduling including on‑call after‑hours and weekend availability.
Benefits
Cushman & Wakefield offers a competitive benefits package, including health, vision, dental, retirement plans, and paid time off, with compensation ranging from $33.16 to $39.01 per hour, and promotes equal employment opportunity.
- Salary range $33.16 – $39.01 per hour.
Training + Development
Information not given or found
