Abm Industries
Provider of integrated facility, infrastructure, and mobility services to commercial, industrial, institutional clients.
10 days ago
$143,500 - $266,500
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, New York, United States
Hybrid
Company Size
117,000 Employees
Service Specialisms
Sector Specialisms
Description
media strategy
crisis management
social media
press relations
kpi dashboard
team leadership
In this enterprise‑level position, you will set the external communications strategy, lead ABM’s media engagement and storytelling, and oversee the company's social media presence while partnering with business lines, UK and Ireland market teams, and internal communications.
As a trusted advisor to senior executives, you will shape ABM’s narrative for clients, prospects, shareholders, employees, and industry audiences, bringing strong judgment, executive presence, and a proven record of delivering measurable results across earned, owned, and social channels while managing agencies, budgets, and governance.
- Lead media strategy and act as primary spokesperson, cultivating top‑tier, trade, and regional press relationships.
- Develop and secure proactive storylines, press releases, op‑eds, award submissions, and executive bios.
- Prepare executives for media interactions with briefings, Q&As, talking points, and coaching; manage byline and speaking opportunities.
- Own enterprise crisis and reputation management, coordinating with Legal, HR, Operations, and senior leadership; maintain playbooks and escalation processes.
- Serve as the main media contact during incidents, providing accurate and timely responses.
- Define and execute the enterprise social media strategy, editorial calendar, audience segmentation, real‑time monitoring, and platform optimization.
- Collaborate with platform teams (e.g., LinkedIn, Meta) and Talent Acquisition Marketing on employer‑brand and recruitment campaigns.
- Integrate PR with marketing paid/owned programs, co‑lead trade‑show activations, and craft narratives linking offerings to industry issues.
- Support senior‑executive thought leadership and investor‑relations communications, including IR site content and earnings preparation.
- Lead and develop a direct report, provide dotted‑line leadership to TA Marketing, and guide UK/Ireland PR/social teams for global consistency.
- Manage external agency relationships and budgets, and partner with Internal Communications, Legal, HR, IR, and Operations to align messaging.
- Establish KPIs for earned and social media, deliver dashboards and insights to senior leadership, and introduce tools/process improvements.
Requirements
bachelor's
10+ years
media relations
crisis management
digital media
storytelling
The Director, External Communications & Media Relations role is based in either New York City or Atlanta, with a hybrid schedule requiring in‑office presence Monday through Thursday.
The ideal candidate holds a bachelor’s degree and 10–15 years of progressive PR/media relations experience, has served as a primary spokesperson, excels in crisis management, possesses strong digital and social‑media expertise, demonstrates exceptional storytelling ability, and has a track record of leading teams, agencies, and budgets in a complex, matrixed environment.
Benefits
The salary range for the role is $143,500 to $266,500, with actual offers based on education, experience, skills, location, and market data; the position also includes eligibility for company incentive or bonus programs and a comprehensive benefits package.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
Culture + Values
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
Environment + Sustainability
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
Inclusion & Diversity
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.