Senior Resident Services Coordinator - Swiss American & 937 Clay

Description

• Collaborate with onsite staff, other CCDC departments, and city funders in optimizing service delivery
• Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
• Order and physically shop for and purchase program supplies
• Mentor new Resident Services site staff including participating in staff shadowing during onboarding
• Provide technical assistance, staffing support and translation services to all resident groups
• Attend meetings and trainings
• Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property
• Represent organization to residents and community agencies
• Work in partnership with residents on their rights and responsibilities as tenants
• Gather, track and provide information for city mandated reporting
• Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
• Work on site relocation projects, supporting residents to ensure continuum of care- Triage with multiple CCDC departments to support residents involved in relocation
• Assist Resident Services team and at organization events
• Triage with multiple CCDC departments to support residents involved in relocation
• Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
• Provide mediation between residents when needed
• Work with property staff and residents to develop and implement activities and systems that promote safety and security
• Assist in crisis intervention and coordinate with comprehensive crisis team, APS, and other external agencies as needed
• Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
• Offer ongoing supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third-party providers
• Assist in recruiting and supervising volunteers
• Lead other resident services team's projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
• Support residents facing housing stability issues, including applying for rental assistance.
• Act as a core member of the SRO service hub team, serving CCDC’s SRO residents
• Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable.
• Educate and/or link residents to community/neighborhood projects that impact their quality of life
• Follow policies and procedures, including safe work practices
• Track resident services data in multiple databases on a regular basis
• Develop on-going cooperative network of government and social service agenciesServe as an advocate and liaison for residents with service agencies and/or property management
• Conduct resident surveys to measure programs
• Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
• Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
• Create monthly calendar of events and activities, and produce outreach flyers
• Provide information for and/or assist with writing grant applications

Requirements

• Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
• Ability to work effectively with culturally diverse populations
• Sensitivity to issues facing elderly populations
• One year of experience in developing, organizing, and implementing group activities
• Bilingual in English/Cantonese
• Knowledge of public benefits and how to screen for benefits eligibility
• Experience providing services to seniors and adults with substance use/mental health needs
• Experience working in a Permanent Supportive Housing environment
• Experience in program planning, facilitating meetings, and conducting training
• Crisis de-escalation and resolution skills
• Ability to work with people from ethnically and socio-economically diverse backgrounds
• Ability to facilitate group activities with challenging participants
• High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
• Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.
• Ability to travel throughout San Francisco
• One year of experience working with older adults
• Experience working within a Harm Reduction Model
• Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
• Knowledge of, and sensitivity to, the needs of low-income people

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance