Head of County Operations Performance Manager

Description

• Optimise Resources: Deploy and manage assets and teams effectively to meet operational priorities, ensuring every resource is used to its maximum potential.
• Innovate for Efficiency: Identify opportunities for cost savings and operational optimisation, ensuring compliance and reliability across all assets.
• Share Expertise: Collaborate with fellow County System Performance Managers to share best practices and drive consistency across the region.
• Drive Collaboration: Engage with internal and external stakeholders to create innovative, collaborative solutions that improve performance and customer experience.
• Champion Safety & Resilience: Implement robust health and safety risk management plans and contingency strategies for critical sites, safeguarding people and assets.
• Empower Your Team: Motivate and develop talent through coaching, training, and performance reviews, building a highly skilled workforce ready for future challenges.
• Deliver Capital Projects: Oversee the commissioning of major projects, ensuring asset data integrity and operational readiness for long-term success.
• Lead Performance Excellence: Monitor end-to-end system performance and take decisive action to keep operations on track, driving continuous improvement across water and wastewater services.
• Transform Culture: Lead the shift to a coordinated, planned approach to operations and maintenance, inspiring teams to think strategically and embrace change.
• Shape the County’s Future: Develop a strategic annual operational plan that transforms long-term business goals into actionable programmes, ensuring compliance with key regulatory requirements and delivering exceptional service.
• Own Financial Success: Take full accountability for county-level financial control, managing TOTEX budgets and making smart decisions to optimise resources while delivering on ambitious targets.

Requirements

• Skilled in motivating, developing, and performance-managing large teams to achieve their best, fostering a culture of accountability and collaboration.
• Advanced ability to interpret complex data, identify trends, and implement innovative solutions to technical, financial, and operational challenges.
• Strong short- and long-term planning skills to manage day-to-day operations while shaping the future of county performance.
• Ability to translate long-term business objectives into actionable plans, balancing operational priorities with financial performance and regulatory compliance.
• High-level capability in managing budgets, controlling costs, and achieving financial targets without compromising quality or compliance.
• Demonstrates success in a senior role where you’ve influenced at all levels, built trust, and delivered results in a complex, high-profile environment.
• Strong understanding of operating within a regulated industry, with the ability to navigate legislative frameworks and ensure compliance.
• Ideally degree-qualified and a member of a relevant professional body (e.g., CIWEM or IWO), or equivalent experience demonstrating expertise and authority.

Benefits

• Deals and discounts
• Salary Finance
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Enhanced parental leave schemes
• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A comprehensive healthcare plan through our company-funded scheme
• EVolve Car Scheme
• Wealth at Work courses
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Car cash allowance - £5,000
• Mental health first aiders
• Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• Employee Assistance Plan
• MORE Choices flexible benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance