Resident Occupancy Specialist at The Community Builders, Inc. in Philadelphia, PA | Kablio

Role

Description

data entry

invoice processing

maintenance requests

rental payments

market surveys

service inspections

Prepare recertification and lease renewals, and enter data into tracking system.
Answer or return all calls promptly and with the highest level of customer service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Schedule appointments and conduct in-person visits as needed.
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Manage rental payment process.
Conduct market surveys and shop competitive communities.
Listen to resident requests, concerns and comments, refer them as appropriate.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Coordinate and maintain records for staff office, phones, parking and office keys.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Track and ensure timely delivery of resident notices.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Code and process invoices and research discrepancies as needed.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Process applications for approval and follow up with applicants.

Requirements

customer service

sales

high school

microsoft office

yardi

typing

Excellent Customer Service, verbal and written communication (English language) skills
Customer service experience in Property/Hotel/Retail, Sales 1+ year
High school graduate or GED equivalent
Ability to type at least 35 wpm
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Experience and proficiency of Microsoft Office
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Industry software such as Yardi a plus

Benefits

Confidential, 24/7 Employee Assistance Program
12 Paid Holidays & tenure-based PTO accruals
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Pre-qualify prospects in accordance with the company procedures and housing requirements
Employer contributions to Health Savings Accounts
Medical, dental, and vision insurance
Company paid Life & Disability Insurance
403(b) retirement plan with company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1964

Years in Operation

The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.

Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
Collaborates with local governments and partners to address housing and social needs through community redevelopment.
Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
Committed to fostering strong, healthy, and economically resilient neighborhoods.

Culture + Values

To build and sustain strong communities where people of all incomes can achieve their full potential.
We hire diverse and talented people.
We empower our employees to take initiative, advance our mission, and deliver results.
We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.

Environment + Sustainability

20% Energy Reduction

SAHF Big Reach Commitment

Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.

$2.5B Investment

Project Financing for Developments

Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.

10,000 Apartments

Managed Nationwide

Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.

320+ Developments

Affordable Housing Portfolio

Constructing and preserving more than 320 affordable and mixed-income housing developments.

Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals

Inclusion & Diversity

2,000 Residents

Job Placements

Approximately 2,000 residents have been placed in jobs through the company's efforts.

$16.7M Returned

Tax Credit/Asset Building

Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.

Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services

Articles

Our Work

Careers

Role

Description

data entry

invoice processing

maintenance requests

rental payments

market surveys

service inspections

Prepare recertification and lease renewals, and enter data into tracking system.
Answer or return all calls promptly and with the highest level of customer service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Schedule appointments and conduct in-person visits as needed.
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Manage rental payment process.
Conduct market surveys and shop competitive communities.
Listen to resident requests, concerns and comments, refer them as appropriate.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Coordinate and maintain records for staff office, phones, parking and office keys.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Track and ensure timely delivery of resident notices.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Code and process invoices and research discrepancies as needed.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Process applications for approval and follow up with applicants.

Requirements

customer service

sales

high school

microsoft office

yardi

typing

Excellent Customer Service, verbal and written communication (English language) skills
Customer service experience in Property/Hotel/Retail, Sales 1+ year
High school graduate or GED equivalent
Ability to type at least 35 wpm
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Experience and proficiency of Microsoft Office
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Industry software such as Yardi a plus

Benefits

Confidential, 24/7 Employee Assistance Program
12 Paid Holidays & tenure-based PTO accruals
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Pre-qualify prospects in accordance with the company procedures and housing requirements
Employer contributions to Health Savings Accounts
Medical, dental, and vision insurance
Company paid Life & Disability Insurance
403(b) retirement plan with company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1964

Years in Operation

The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.

Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
Collaborates with local governments and partners to address housing and social needs through community redevelopment.
Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
Committed to fostering strong, healthy, and economically resilient neighborhoods.

Culture + Values

To build and sustain strong communities where people of all incomes can achieve their full potential.
We hire diverse and talented people.
We empower our employees to take initiative, advance our mission, and deliver results.
We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.

Environment + Sustainability

20% Energy Reduction

SAHF Big Reach Commitment

Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.

$2.5B Investment

Project Financing for Developments

Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.

10,000 Apartments

Managed Nationwide

Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.

320+ Developments

Affordable Housing Portfolio

Constructing and preserving more than 320 affordable and mixed-income housing developments.

Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals

Inclusion & Diversity

2,000 Residents

Job Placements

Approximately 2,000 residents have been placed in jobs through the company's efforts.

$16.7M Returned

Tax Credit/Asset Building

Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.

Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services

Articles

Our Work

Careers