Field Service Technician II
First Solar
Perform field inspections, warranty decisions, and customer support for solar products
7 days ago ago
$23 - $32
Intermediate (4-7 years)
Full Time
Perrysburg, OH
Field
Company Size
3,700 Employees
Service Specialisms
Engineering
Project Management
Design
Construction services
Technical Services
Consulting
Turnkey
Sector Specialisms
Energy
Utilities
Commercial
Industrial
Role
What you would be doing
warranty inspection
product testing
customer training
technical checks
quality improvement
field support
- May stoop, kneel, or bend, on an occasional basis.
- Will lift, push or pull up to 37 pounds on an occasional basis.
- Participation in the process of preparing new documentation, submission, and periodic review of documentation utilized for training of customers, both internal and external.
- Involvement with problem solving of internal quality matters of any technical related issues, including drafting customer response documentation for issue management and claims management.
- Conduct on-site training and support for internal FS personnel and 3 rd party customers and subcontractors.
- Will climb stairs on an occasional basis.
- Responsible for carrying out tests to establish reliability and lifespan of the products.
- Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
- Responsible for effective communication and advocates team building.
- Transferring Manufacturing and Quality knowledge to the field with respect to recognizing abnormal or non-compliant product conditions in a proactive manner.
- Drive continuous improvement for all Global Field Service Processes and Procedures.
- The Field Technician II is responsible for performing product inspections and making warranty decisions in the field and must be able to evaluate, efficiently process, and resolve customer complaints including professional customer communication. The Field Technician II is furthermore responsible for engaging customers, both internal and external, to understand the needs of the customer and execute training or educational sessions. The Field Technician II is responsible for completing the day-to-day operations in a safe manner to ensure that the product meets performance and warranty commitments and strive for excellent customer experiences. Overall support to the Field Service Manager and Field Services group with multi-task assignments related to claims, customer complaints, and other product related issues will be key to the functional responsibility of the Field Technician II.
- Processing of incoming warranty/quality inquiries in collaboration with other teams and other departments such as quality, reliability, and development engineering.
- Execution of technical checks utilizing a variety of methods in the warranty inspection center, in the office, or at a customer site.
- Observe all company health and safety guidelines.
- Identification and implementation of corrective and preventative measures as well as steps for continuous quality improvement.
- Will sit, stand or walk short distances for up to the entire duration of a shift.
- This position could be responsible for leading work scope for contractors.
What you bring
pv experience
troubleshooting
project management
excel
technical certificate
customer service
- Minimum 3 years relevant on the job experience in a technically equivalent field, preferred.
- Minimum of 3-5 years of quality-/technical experience in the PV/Energy sector.
- Previous customer engagement experience in a service capacity preferred, field or office related.
- Travel with potential for international travel (must be able to obtain US Passport/Visa).
- Travel expectancy up to 50%.
- Calibration/testing/measurement experience preferred.
- Any relevant technical certifications a plus.
- Must be able to comply with all safety standards and procedures.
- Troubleshooting mentality required.
- May reach above shoulder heights and below the waist on a frequent basis.
- Ability to wear personal protective equipment is required (including but not limited to; steel-toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards, and a condition of employment and continued employment (requires little or no facial hair) for those requiring respirator use.
- Critical thinking/problem solving skills, specifically while engaged with customers.
- Basic Project Management competencies and background preferred.
- 20/40 vision in both eyes together, with or without correction, is required.
- Ability to effectively summarize and communicate critical field observations/customer concerns to internal stakeholders within appropriate operating systems.
- Excellent communication skills (verbal and written), specific to customer dialogue and potential for de-escalation opportunities.
- Minimum 2-year certificate in a technical or quality assurance field, preferred.
- Good MS Office skills, specifically Excel and PowerPoint.
- $23.03-$32.21 Hourly.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates must complete a background check and any required tests before employment.
People also searched
Company
Overview
20 GW
Solar Installations Completed
Completed over 20 gigawatts of solar installations globally, demonstrating significant contributions to renewable energy projects worldwide.
- Focuses on manufacturing advanced photovoltaic (PV) solar modules and providing utility-scale PV power plants.
- Offers a range of solutions, from manufacturing to large-scale solar power projects, emphasizing sustainability.
- Pioneers a closed-loop recycling process for solar panels, reducing environmental impact.
- Drives clean energy transformation with integrated solutions including development, financing, and operation of solar plants.
- “Responsible Solar” — commitment to environmental stewardship from sourcing through end‑of‑life management
- “Principled foundation” — zero tolerance for human rights abuses and strong governance
- Transparency — first solar manufacturer to publish onsite third‑party social‑audit findings globally
- Innovation & technical excellence — industry‑leading efficiency, ultra‑low carbon footprint, fastest energy payback
34% Emissions Reduction
GHG Target
Aims to reduce absolute Scope 1 and Scope 2 GHG emissions by 34% by 2028.
Net-Zero by 2050
Long-Term GHG Goal
Company target to achieve net-zero GHG emissions by 2050.
100% Renewable Energy
US by 2026, Global by 2028
Commitment to using 100% renewable energy in U.S. operations by 2026 and globally by 2028.
88K Tonnes Recycling
Global PV Capacity
Annual photovoltaic recycling capacity reaching 88,000 tonnes.
- Since 2008, GHG intensity reduced ~77%; since 2020, energy per watt down 15%, water intensity down 48%
- 2023: manufacturing water recycling up 88%, 318M L recycled; water intensity down 6%, waste intensity down 28%
- Series 6 Plus and Series 7 TR1 modules achieved EPEAT Climate+ (≤400 kg CO₂ e/kWp)
- Manufacturing energy intensity per watt reduced 65% since 2009; goal: 74% by 2028
- Conducted RBA‑validated third‑party social audits across global manufacturing: U.S. and Vietnam received platinum rating; Malaysia facility assessed and corrective actions underway
- No detailed public gender statistics found
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio