Service Technician - North Team - ICS Cool Energy Ltd
Trane Technologies
Deliver field service, maintenance and repairs for HVAC systems, ensuring customer satisfaction.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bradford, England, United Kingdom
Field
Company Size
41,000 Employees
Service Specialisms
Energy Efficiency
Sustainability
HVAC Systems
Building Automation
Climate Solutions
Engineering
Design
Consulting
Sector Specialisms
K-12 Education
Higher Education
State & Local Government
Energy Supply Services
Renewable Energy and Power Solutions
Energy Contracting
Commercial
Residential
Role
What you would be doing
reporting
ppm
breakdown
warranty
commissioning
customer service
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
- Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
What you bring
problem solving
customer service
diagnostic software
ms office
field technician
f‑gas
- Analytical thinking and problem-solving abilities.
- Strong knowledge of customer service principles.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Proficiency in using, Apps, diagnostic software, and MS Office Suite.
- Effective communication skills
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holiday
- Proven experience in service or field-based technician role.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
- Proficient in using Microsoft Office Suite.
- Able to work with minimal supervision.
- UK Drivers licence as a company vehicle will be allocated
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Right to Work status confirmed for Country of application.
- People and communication skills with a positive mindset
- Appropriate skilled based certificates with F-Gas
- A fast-paced working environment
- Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
- A structured induction plan with continued learning and development.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2008 Founded
Year Established
The company was established in 2008, marking the beginning of its journey in delivering innovative climate solutions.
- Delivers cutting-edge climate solutions.
- Global leader in creating sustainable, energy-efficient HVAC systems and services.
- Offers a wide range of products, including air conditioning, heating, and ventilation systems.
- Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
- Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
- Typical projects include large-scale HVAC installations in commercial and industrial buildings.
- Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.
- Customer First
- Integrity
- Innovation
- Sustainability
- Teamwork
- Excellence
Net-zero by 2050
Long-term climate commitment
Committed to achieving net-zero carbon emissions by mid-century, aligning with global climate goals.
50% emission reduction
Ambitious emissions target
Aiming to cut greenhouse gas emissions in operations by half by 2030, showcasing strong climate action.
Carbon-neutral by 2030
Global operational commitment
Plans to achieve carbon neutrality across global operations by 2030, reflecting a bold sustainability pledge.
- Leveraging technology to deliver sustainable solutions
- Focused on creating energy-efficient products and solutions for customers
40% women
Leadership Diversity
Targeting 40% women representation in leadership roles by 2030.
By 2030
Gender Parity Target
Aiming for gender parity in leadership roles globally.
- Focus on hiring diverse talent through global recruitment strategies
- Promoting diverse leadership teams across business functions
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