Fire Alarm Service Coordinator

Description

• Ensure work order extensions are requested in customer portals as required.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
• Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance
• Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)
• Assist with research and updating quotes for existing house customers.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
• Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
• Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
• Develop positive and ongoing relationships with customers and team members.
• Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.
• Send inspection reports to AHJ’s and completion of repair notices to 3rd party portals
• Serve as the point of contact for all 3rd party portals (IROL, etc.)
• Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Maintain and process inspection documentation as required during the job completion process.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance