Description
warranty management
claim review
vendor coordination
purchase orders
hse compliance
trend analysis
In this role, you will manage and coordinate all aspects of the warranty process for projects within the Electrification Solutions business, serving as the primary customer interface from claim submission to final resolution, and working with internal and external vendors and service partners.
- Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and advocacy.
- Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams.
- Manage purchase orders, maintain detailed project records, ensure HSE compliance, and drive efficient warranty execution.
- Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights for improvement.
Requirements
bachelor's
3+ years
problem solving
analytical
customer service
us authorized
The Warranty Project Manager reports to the Project Operations Manager and works in a hybrid model based in Houston, TX or Lake Mary, FL, with an estimated 25% travel requirement.
The position demands strong problem‑solving skills, creative issue resolution, and excellent oral and written communication in English, as well as analytical ability to interpret warranty claims against coverage, high attention to detail, and a sense of urgency in task and customer service execution.
Qualified candidates hold a bachelor’s degree—preferably in electrical, energy, or mechanical engineering—and have at least three years of project management, engineering, or manufacturing experience, along with the necessary work authorization for the United States.
- Maintain high attention to detail, organizational skills, and a sense of urgency in task handling and customer service.
- Bachelor’s degree in electrical, energy, or mechanical engineering (preferred) with at least 3 years of project management, engineering, or manufacturing experience.
- Strong problem‑solving, oral and written communication skills, and proficiency in English.
- Ability to interpret warranty claims versus coverage with strong analytical skills.
- Excellent organizational abilities, attention to detail, and customer‑service focus.
- Authorized to work in the United States for ABB.
Benefits
ABB empowers employees to lead, share bold ideas, and shape real outcomes, offering hands‑on experience, mentorship, and learning opportunities that align with personal career goals.
Eligible US employees receive a comprehensive benefits package that includes health, dental, and vision plans, life and AD&D insurance, short‑ and long‑term disability, retirement savings options, paid holidays, vacation under a permissive time‑away policy, parental leave, and employee assistance programs.
- Choice of PPO or High‑Deductible health plan; dental and vision coverage.
- Company‑paid life insurance (2× base pay) and AD&D (1× base pay); optional voluntary life/AD&D.
- Short‑Term Disability up to 26 weeks and Long‑Term Disability 60% of pay, with optional buy‑up.
- 401(k) savings plan with company contributions and Employee Stock Acquisition Plan.
- Paid holidays, vacation under permissive time‑away policy, parental leave up to 6 weeks, and employee assistance program.
Training + Development
Information not given or found
