Manager, Technology Services Security Operations Center/Network Operations Center
Corecivic
Privately-managed correctional and detention facilities, providing services to government agencies.
Manage SOC/NOC team to ensure network security, incident resolution, and compliance.
8 days ago ago
Expert & Leadership (13+ years)
Full Time
Brentwood, TN
Hybrid
Company Size
12,000 Employees
Service Specialisms
Corrections
Reentry Programs
Community Corrections
Facility Operations
Private Prisons
Immigration Detention
Workforce Development
Youth Programs
Sector Specialisms
Corrections Management
Detention Services
Residential Reentry Centers
Criminal Justice Real Estate Solutions
Facility Management
Reentry Programming
Construction Management Services
Real Estate Asset Acquisitions
Role
Description
servicenow reporting
azure monitoring
security escalation
problem management
soc oversight
kpi reporting
Acts as a cross-functional liaison and develops company-wide communications for the Technology department. Represents the Technology department to provide updates related to impacts and urgency for outages and work arounds when persistent and unresolvable issue arise and are escalated.
Leverages systems and tools to evaluate ticket statistics and key metrics in Service Now and provide service level reports for Technology leadership.
Collaborates with other managers and system administrators to understand immediate and long-term trends that adversely affect the customer experience and to correct root causes of such trends.
Serves as the main escalation point for security breaches, ensuring smooth handoff and resolution through to completion.
Monitors network performance and security incidents within Azure / 365 cloud environments.
Utilizes systems and tools to identify, document, track and resolve reported problems.
Maintains the schedule of support staff and provides guidance to support twenty-four hour operations.
Oversees the quality of SOC/NOC technology services provided by the Technology Support Services (TSS) and FSC support staff. Analyzes service tickets to identify recurring patterns and develop preventive solutions.
Supervises staff in the performance of their duties and evaluates as prescribed by company policy. This includes onboarding and training new employees, evaluating performance and preparing written performance reviews, listening to concerns and effectively resolving disputes or issues, taking corrective or disciplinary action, developing work schedules for staff and approving leave requests.
Ensures that team members are trained and coached on effective methods to research, troubleshoot and deliver solutions to known errors and workarounds.
Develops and optimizes processes to achieve service level requirements and meet performance goals. Contributes to create network health assessments, KPIs and performance reports. Makes recommendations to monitor and improve operational efficiency.
Requirements
domestic travel
Domestic U.S. travel may be required.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
In 1983
Founded
The company was established to become a pioneer in the privatized correctional services industry.
Over 70 Facilities
Managed Correctional Facilities
Operates facilities across the United States, providing essential services for governments.
Began as a pioneer in the privatized correctional services industry.
Partners with federal, state, and local governments to manage facilities focused on rehabilitation, education, and reintegration.
Specializes in residential reentry programs, offering support for individuals transitioning back into society.
Provides facilities management and logistics services to government entities.
Maintains a strong presence in correctional, rehabilitation, and detention sectors with high standards of security and efficiency.
Manages residential facilities for individuals in immigration detention.
Focuses on improving outcomes for those in its care while meeting operational needs of government partners.
Culture + Values
Integrity
Respect
Responsibility
Continuous Improvement
Commitment to Excellence
Environment + Sustainability
2050
Net-Zero Target Year
Aiming to achieve net-zero greenhouse gas emissions by this significant milestone year.
Committed to reducing its environmental impact across operations.
Focusing on reducing energy consumption, implementing renewable energy sources, and improving operational efficiencies.
Reporting on progress through annual sustainability reports and key performance indicators to ensure transparency and accountability.
Inclusion & Diversity
The company values a diverse and inclusive workforce, focusing on building a culture of belonging.
The company has specific recruitment efforts aimed at increasing gender and ethnic diversity.
Gender diversity in the workforce is a key area of focus, with significant efforts to hire women in leadership positions.
CoreCivic's employee resource groups support employees with shared interests and identities, fostering community and collaboration.