Manager, Technology Services Security Operations Center/Network Operations Center at Corecivic in Brentwood, TN | Kablio

Role

Description

servicenow reporting

azure monitoring

security escalation

problem management

soc oversight

kpi reporting

Acts as a cross-functional liaison and develops company-wide communications for the Technology department. Represents the Technology department to provide updates related to impacts and urgency for outages and work arounds when persistent and unresolvable issue arise and are escalated.
Leverages systems and tools to evaluate ticket statistics and key metrics in Service Now and provide service level reports for Technology leadership.
Collaborates with other managers and system administrators to understand immediate and long-term trends that adversely affect the customer experience and to correct root causes of such trends.
Serves as the main escalation point for security breaches, ensuring smooth handoff and resolution through to completion.
Monitors network performance and security incidents within Azure / 365 cloud environments.
Utilizes systems and tools to identify, document, track and resolve reported problems.
Maintains the schedule of support staff and provides guidance to support twenty-four hour operations.
Oversees the quality of SOC/NOC technology services provided by the Technology Support Services (TSS) and FSC support staff. Analyzes service tickets to identify recurring patterns and develop preventive solutions.
Supervises staff in the performance of their duties and evaluates as prescribed by company policy. This includes onboarding and training new employees, evaluating performance and preparing written performance reviews, listening to concerns and effectively resolving disputes or issues, taking corrective or disciplinary action, developing work schedules for staff and approving leave requests.
Ensures that team members are trained and coached on effective methods to research, troubleshoot and deliver solutions to known errors and workarounds.
Develops and optimizes processes to achieve service level requirements and meet performance goals. Contributes to create network health assessments, KPIs and performance reports. Makes recommendations to monitor and improve operational efficiency.

Requirements

domestic travel

Domestic U.S. travel may be required.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

In 1983

Founded

The company was established to become a pioneer in the privatized correctional services industry.

Over 70 Facilities

Managed Correctional Facilities

Operates facilities across the United States, providing essential services for governments.

Began as a pioneer in the privatized correctional services industry.
Partners with federal, state, and local governments to manage facilities focused on rehabilitation, education, and reintegration.
Specializes in residential reentry programs, offering support for individuals transitioning back into society.
Provides facilities management and logistics services to government entities.
Maintains a strong presence in correctional, rehabilitation, and detention sectors with high standards of security and efficiency.
Manages residential facilities for individuals in immigration detention.
Focuses on improving outcomes for those in its care while meeting operational needs of government partners.

Culture + Values

Integrity
Respect
Responsibility
Continuous Improvement
Commitment to Excellence

Environment + Sustainability

2050

Net-Zero Target Year

Aiming to achieve net-zero greenhouse gas emissions by this significant milestone year.

Committed to reducing its environmental impact across operations.
Focusing on reducing energy consumption, implementing renewable energy sources, and improving operational efficiencies.
Reporting on progress through annual sustainability reports and key performance indicators to ensure transparency and accountability.

Inclusion & Diversity

The company values a diverse and inclusive workforce, focusing on building a culture of belonging.
The company has specific recruitment efforts aimed at increasing gender and ethnic diversity.
Gender diversity in the workforce is a key area of focus, with significant efforts to hire women in leadership positions.
CoreCivic's employee resource groups support employees with shared interests and identities, fostering community and collaboration.

Articles

CoreCivic Careers

About CoreCivic

Newsroom

CoreCivic on LinkedIn

Role

Description

servicenow reporting

azure monitoring

security escalation

problem management

soc oversight

kpi reporting

Acts as a cross-functional liaison and develops company-wide communications for the Technology department. Represents the Technology department to provide updates related to impacts and urgency for outages and work arounds when persistent and unresolvable issue arise and are escalated.
Leverages systems and tools to evaluate ticket statistics and key metrics in Service Now and provide service level reports for Technology leadership.
Collaborates with other managers and system administrators to understand immediate and long-term trends that adversely affect the customer experience and to correct root causes of such trends.
Serves as the main escalation point for security breaches, ensuring smooth handoff and resolution through to completion.
Monitors network performance and security incidents within Azure / 365 cloud environments.
Utilizes systems and tools to identify, document, track and resolve reported problems.
Maintains the schedule of support staff and provides guidance to support twenty-four hour operations.
Oversees the quality of SOC/NOC technology services provided by the Technology Support Services (TSS) and FSC support staff. Analyzes service tickets to identify recurring patterns and develop preventive solutions.
Supervises staff in the performance of their duties and evaluates as prescribed by company policy. This includes onboarding and training new employees, evaluating performance and preparing written performance reviews, listening to concerns and effectively resolving disputes or issues, taking corrective or disciplinary action, developing work schedules for staff and approving leave requests.
Ensures that team members are trained and coached on effective methods to research, troubleshoot and deliver solutions to known errors and workarounds.
Develops and optimizes processes to achieve service level requirements and meet performance goals. Contributes to create network health assessments, KPIs and performance reports. Makes recommendations to monitor and improve operational efficiency.

Requirements

domestic travel

Domestic U.S. travel may be required.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

In 1983

Founded

The company was established to become a pioneer in the privatized correctional services industry.

Over 70 Facilities

Managed Correctional Facilities

Operates facilities across the United States, providing essential services for governments.

Began as a pioneer in the privatized correctional services industry.
Partners with federal, state, and local governments to manage facilities focused on rehabilitation, education, and reintegration.
Specializes in residential reentry programs, offering support for individuals transitioning back into society.
Provides facilities management and logistics services to government entities.
Maintains a strong presence in correctional, rehabilitation, and detention sectors with high standards of security and efficiency.
Manages residential facilities for individuals in immigration detention.
Focuses on improving outcomes for those in its care while meeting operational needs of government partners.

Culture + Values

Integrity
Respect
Responsibility
Continuous Improvement
Commitment to Excellence

Environment + Sustainability

2050

Net-Zero Target Year

Aiming to achieve net-zero greenhouse gas emissions by this significant milestone year.

Committed to reducing its environmental impact across operations.
Focusing on reducing energy consumption, implementing renewable energy sources, and improving operational efficiencies.
Reporting on progress through annual sustainability reports and key performance indicators to ensure transparency and accountability.

Inclusion & Diversity

The company values a diverse and inclusive workforce, focusing on building a culture of belonging.
The company has specific recruitment efforts aimed at increasing gender and ethnic diversity.
Gender diversity in the workforce is a key area of focus, with significant efforts to hire women in leadership positions.
CoreCivic's employee resource groups support employees with shared interests and identities, fostering community and collaboration.

Articles

CoreCivic Careers

About CoreCivic

Newsroom

CoreCivic on LinkedIn