Alarm Assistant Superintendent

Description

• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Ensure technicians have a complete understanding of project scopes and expectations.
• Provide ServiceTrade Tech Notes to relay information to the Service Technicians
• Maintain a clean and safe work environment
• Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time.
• Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
• Develop, train, and empower field team members to be the best in the business.
• Complete Monthly Jobsite Visits/Observations
• Clarify the scope of the project with the Service Sales Representative.
• Always adhere to the company safety program.
• Provide excellent customer service
• Submit vendor quote from the original sales quote for PO and submission.
• Hold yourself and team accountable for Safe Driving of Company Vehicles
• Review all photos and attachments.
• Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
• Ensure that all established service KPI objectives are achieved.
• Monitor ServiceTrade for open jobs without costs that need to be scheduled.
• Ensure technicians have all necessary tools and material to complete the job.
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
• Start each meeting with a Safety Topic
• Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed
• Input and Development of Training Requirements
• Participate in Weekly Job Review Meetings.
• Communicate with the Field Service Dispatcher and the responding Service Technician regarding scope, materials, logistics, door codes, and equipment.
• Ensure timely and accurate Incident and Accident Reporting
• Conduct job walks to verify material if needed (Secondary to Sales).
• Monitor ServiceTrade for open jobs with costs that require a return trip.
• Set the Example for Safety First
• Maintain vehicles and tools as per company policy
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Identify the material quoted/needed to completely execute the work.
• Hold team accountable for all Safety Initiatives

Requirements

• Minimum education of High School Diploma or Equivalent
• Demonstrate positive teamwork and ability to be a team leader and mentor
• Exceptional organizational planning and time management
• Some secondary education is desirable
• Computer skills to operate Outlook Email, Word and Excel
• Communicate effectively and professionally within the department and with internal and external customers
• Leadership skills, including ability to communicate, address personnel issues and make fair decisions, balance project demands, customer service and employee assignments
• Understand and Follow HR and Safety Initiatives and Processes
• Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
• Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards, NICET Level II preferred
• Must have a valid state driver's license and good driving record
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Knowledgeable with NFPA standards associated with your line of service
• Understand permitting or AHJ requirements for scopes of projects assigned.
• Ability to take direction from upper management

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance