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Technical Product Support Specialist, Fire Detection
Johnson Controls
Providing technical support for fire detection and alarm systems as a Technical Support Technician, working with Johnson Controls' global products portfolio.
15d ago
$91,000 - $114,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Westford, MA
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
salesforce handling
technical support
nice systems
lab maintenance
customer returns
article database
- Record technical support cases utilizing software systems Salesforce.
- Partake in the NPI process
- Handling calls from Nice phone systems and recording each interaction within Salesforce
- Maintain operational readiness of the lab at all times.
- Process and evaluate customer product returns as needed.
- Maintain a safe and clean working environment at all times.
- Create and maintain the Article database
- Will assist R&D engineers as needed to reproduce product related issues and verify software/hardware solutions.
- Site visit to installations when required.
- Complete system software/hardware updates when new products are released.
- Report and monitor issues to R&D
- Review issues and offer higher level of support
- Following up on product returns as required to support QA process.
What you bring
salesforce
bachelor’s degree
ul standards
building standards
problem solving
nfpa 72
- Awareness of the relevant building standards and code of practice relevant to the region
- Have good verbal and written command of the English language.
- Willingness to travel
- Ability to identify need for and develop, processes and supporting materials
- Minimum 5 years working experience in fire detection industry
- Solid business communication skills, with an ability to report movements and meeting notes
- Understanding of and the application of UL standards in regard to fire detection products
- Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools
- Problem-solver, with an ability to work under own direction with personal responsibility
- Ability to record all transaction with Salesforce
- Excellent working knowledge of fire and voice alarm design installation standards including UL/ NFPA 72
- Bachelor’s Degree in electrical/electronics or relevant experience in the fire detection industry
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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