Operations Manager

Description

• Work with Field Service Supervisors and CERTS staff to direct and manage testing & certification, schedule labor for service order, prepare weekly progress reports, and update schedules.
• Track payroll, manpower, and total worked hours across all of CERTS.
• Leverage technology and automation tools to improve operational efficiency and reduce manual effort.
• Lead team members by example, offer effective coaching and feedback, and effectively manage performance.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Manage resources, including human resources, equipment, and materials, to ensure optimal utilization and cost-effectiveness.
• Forecast resource requirements based on demand forecasts and operational plans, and coordinate procurement activities as needed.
• Proactively participate, promote, develop, and advance knowledge base and skill sets for the division.
• Coordinate with internal stakeholders to ensure seamless execution of field service processes.
• Monitor and evaluate operational performance metrics to identify areas for improvement and implement corrective actions as needed.
• Represent company to customers, subcontractors, suppliers, vendors & employees in a professional manner.
• Satisfy clients, maintain good open communication channels & a positive relationship with customers, contractors, suppliers, and other employees to ensure testing & services are executed well.
• Ensure we are properly staffed. Anticipate new staffing needs based on work in the pipeline. Actively lead recruiting and hiring process in conjunction with General Manager and Human Resources.
• Identify operational risks and develop risk mitigation strategies to ensure compliance with regulatory requirements and industry standards.
• Ensure that the Project Management Teams know and understand complete project plans, specifications, documents, reports, contracts, subcontracts, purchase orders, and requirements.
• Collaborate with the CERTS team to identify opportunities for upselling or cross-selling additional services to existing clients/customers.
• Implement best practices and standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Build and maintain strong relationships with clients/customers to understand their needs, address concerns, and ensure high levels of satisfaction with our services.
• Implement and maintain effective internal controls and procedures to safeguard assets and maintain operational integrity.
• Lead and supervise a team including field supervisors and technicians, to ensure alignment with organizational goals and objectives.
• Project calculating the scope of work, budget planning & risk assessment
• Identify inefficiencies or bottlenecks in Field Service processes and develop strategies to streamline operations and enhance efficiency.
• Provide guidance, coaching, and support to team members to enhance performance, productivity, and morale.
• Develop and implement operational plans and strategies to ensure the effective delivery of services in accordance with established standards and objectives.
• Resource projecting of Personnel, equipment & tools and time
• Support further development and enforce all company standards, systems, and policies.

Requirements

• Demonstrated experience in Microsoft Project
• Previous management experience.
• Ability to communicate effectively, both orally and in writing.
• Cost management and ability to estimate.
• Familiarity with federal, state, and local codes, ordinances, and regulations.
• Ability to negotiate and manage contractual agreements. Knowledge of contract documents and specifications.
• Ability to foster a cooperative business environment.
• Candidate must have valid work authorization.
• 5 years project management experience or operations experience.
• Demonstrated skills in Sage/Timberline and Procore Construction Management or similar Software.
• Bachelor’s degree or equivalent combination of education and work experience such as construction management, facilities management or Engineering.
• Skill in organizing resources and establishing priorities.
• Knowledge of budgeting, cost estimating, and fiscal management principles and procedures.
• Advanced interpersonal and communications skills and the ability to work effectively with a wide range of constituencies.
• Ability to gather data, compile information and prepare reports.

Benefits

• Salary is commensurate of education, years’ experience, and market

Training + Development

Interview process

Visa Sponsorship

Security clearance