Service Desk Planner

Description

• Manage and communicate access requests.
• Deal with communications in a professional and prompt manner.
• Run and issue bespoke client specific reports and or business reports to support the operations team
• Follow up open P1's and P2's for updates to close out efficiently, again keeping both internal and external clients updated.
• Identify opportunities to improve performance and work with the operations teams to implement change.
• Generate, issue and communicate End of Shift handover report to Out of hours & Management teams
• Accurately record all job-related information on the appropriate IT systems and Log note all activity against tasks in the bespoke CAFM system
• Ensure all reactive, remedial, planned, and quoted works are scheduled, issued, and managed through to completion with supporting paperwork/certification.
• Support Management and Operations teams in Contract delivery and escalate issues with specific jobs or suppliers promptly.
• Hitting completion deadlines on CAFM System.
• Review PPM backlogs, update tasks, provide mitigation and issue relevant comms to Management and Operations staff.
• Respond to queries, enquiries, and escalations from the helpdesk team and Facilities Mangers
• Contribute to team through training colleagues, cross training, cover, attending meetings etc.
• Manage a close relationship with suppliers to ensure the timely delivery of documentation for planned tasks.
• Effective 'chase' of suppliers for progress information from within SLA

Requirements

• Calm nature - even temperament
• Familiarity with CAFM systems and scheduling tools desirable
• Strong organisation and administration skills
• Excellent PC knowledge - MS Office Suite required.
• Strong accuracy and attention to detail skills
• You will have the ability to interact and communicate as appropriate with your audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers.
• Logical thinking
• Ownership of tasks from "Pending Acceptance" to "Complete" status in line with Business procedures and processes to assign, reassign, remove, push through etc as necessary.
• Reliable & Flexible
• Experience in a technical FM business including PPM operations, compliance, and H&S Management a distinct advantage.

Benefits

• Employee Assistance Programme (EAP)
• Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)
• Tax Saver Scheme
• 22 days Annual Leave
• Bike2Work Scheme
• Mi Deals (Fantastic savings at high street stores)
• Free Virtual GP Service
• Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie)
• A non-contributory life assurance scheme
• Long service awards (Ranging from €50-€300)
• Personal Retirement Savings Account (PRSA) scheme
• You will be a team player who enjoys collaborating with people.
• Learning & development (access to 200 courses on our L&D platform)
• Mi Recognition (Thanking employees for a job well done ranging from €25 - €250)

Training + Development

Interview process

Visa Sponsorship

Security clearance