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Engineering Test Technician - Refrigeration
Watts Water Technologies
Support and testing of R&D products in the lab, with a focus on heat pumps, and in the field while maintaining customer product satisfaction with exceptional troubleshooting and technical skills.
17d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Fort Worth, TX
Field
Company Size
5,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Sector Specialisms
Residential
Commercial
Plumbing
Heating
Water Quality
Water Purification
Radiant Heat
Flow Control
Role
What you would be doing
troubleshooting
tech support
product testing
telecom support
tech documentation
cross-functional teamwork
- Visit customers to provide on-site troubleshooting of product or service problems as needed.
- Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.
- Communicate with customers, representatives or service technicians via telephone concerning product and service issues.
- Participate in ongoing development trainings, both onsite and external.
- Support production testing, training and troubleshooting of Heat Pumps
- Assist in maintaining Operations and Maintenance manuals.
- Assist in the creation of all technical service procedures and bulletin documentation.
- Run various product testing under guidance from engineering team.
- Maintain productive and collaborative relationships with other Watts employees.
- Assist in product/service-related training seminars for Representatives and Service Technicians at company locations and in the field.
- Maintain knowledge of plant processes, techniques, tools, materials, machines and equipment for plant tours.
- Assist in developing preventative maintenance procedures.
- Participate in cross-functional, new product and problem-solving teams as necessary.
What you bring
high school
refrigeration
co2 refrigeration
hvac
communication
problem solving
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Ability to read documents and communicate clearly with management and coworkers.
- High school degree required.
- Ability to read documents, use a computer, and perform data entry tasks.
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- Good communication, interpersonal and problem-solving skills.
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
- Ability to stand for long periods of time.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Ability to push and pull up to [insert amount] pounds.
- Must be willing to travel up to 30%.
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
- Must successfully establish employment eligibility and satisfactorily complete background checks, including urinalysis, and required pre-employment testing as a condition of employment.
- Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.
- College degree or coursework in refrigeration.
- Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
- Ability to remain seated at a desk or workstation for extended periods.
- Significant experience with CO2 refrigeration systems, including design, troubleshooting and testing.
- Minimum of five years in HVAC or related industry troubleshooting or testing refrigeration equipment.
- Punctuality and dependability.
- Ability to physically move around manufacturing floor.
- Ability to lift and carry up to [insert amount] pounds.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Family building benefits, including paid maternity/paternity leave
- Competitive compensation based on your skills, qualifications and experience
- 10 paid holidays and Paid Time Off
- Additional perks such as fitness reimbursements and employee discount programs
- Comprehensive medical and dental coverage, retirement benefits
- Continued professional development opportunities and educational reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- satisfactorily complete background checks, including urinalysis, and required pre-employment testing as a condition of employment.
Company
Overview
Founded 1874
Year Established
The company was established in 1874, marking the beginning of its legacy in water solutions.
Over Centuries
Years of Expertise
Possessing over a century of expertise in water safety and efficiency.
- A global leader in providing safe water, energy efficiency, and environmental sustainability solutions.
- Specializes in innovative water control, flow, and safety devices, emphasizing reliability.
- Serves residential, commercial, and industrial sectors across various regions.
- Solutions are widely used in plumbing, heating, cooling, and industrial processes.
- Involved in water management systems, energy-saving technologies, and water conservation solutions.
- Inclusivity as one of our strategic pillars, cultural behaviors, and global performance management
- High-performance, values-driven culture
- Family of companies…provides one of the broadest…solutions” (emphasis on collaboration and innovation)
30% reduction
Carbon Emissions Target
Committed to reducing absolute carbon emissions by 30% by 2034.
100+ million liters saved
Water Usage Reduction
Achieved a reduction of over 100 million liters in global water usage over the past decade.
62% reduction
Water Efficiency
Improved water use efficiency, achieving a 62% reduction in water intensity since 2018.
70,000+ people
Clean Water Access
Provided access to clean water for over 70,000 individuals across nine countries.
- Recognized among the Top 300 U.S. companies for environmental sustainability by Newsweek (2024 & 2025)
- Named one of America’s Climate Leaders 2023 by USA Today
- First company verified by The Water Council’s WAVE: Water Stewardship Verified program
Top Place to Work 2023
Massachusetts Recognition
Recognized as a Top Place to Work in Massachusetts, highlighting the company's commitment to creating an inclusive and welcoming environment.
- Incorporated inclusivity as a strategic pillar and cultural behavior
- No publicly available gender-related headcount or leadership statistics
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