Research issues using all available tools and seek out information when not readily available.
Troubleshoot issues and deliver complete resolution to contacts. Structure solution to incidents consistent with company objectives, policies, and procedures. Optimally explain resolution through both verbal communication and in writing via electronic media.
Identify parts catalog and material publishing errors, propose suggested changes, and escalate to Cataloging Team or Global Parts Publishing respectively
Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good parts for the dealer.
Participate in training activities (both formal and informal) to continue to develop a detailed understanding of company products and services.
Process requests received via phone and/or an online submission tool and document using an internal incident management system for traceability and accuracy.
Find fast and alternative solutions for dealers reducing machine down times in cooperation with other team members in the customer support department
Compose relevant, timely, complete, and accurate part(s) identification information for corrective action.
Requirements
associates degree
mechanical cert
high school
35wpm
windows
flexible hours
In lieu of Associates degree will consider a minimum one-year mechanical program certification with 4 years of above stated experience or a high school diploma/GED with five years of above stated experience.
Minimum typing speed of 35WPM.
Minimum one year experience with daily usage of Windows based computer systems.
Associates Degree in Agriculture, Construction, or mechanical/technical science's field with three years of experience in agriculture, construction, or heavy equipment technical service and/or support.
Ability to work flexible hours as business needs dictate.
Benefits
Parental leave
Tuition reimbursement
Flexible work arrangements
Charitable contribution matching and Volunteer Time Off
Employee Assistance Programs
Fertility & Family building support
Savings & Retirement benefits
Adoption assistance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1999 Merger
Founding Through Merger
Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.
2013 Restructuring
Corporate Restructuring
Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.
170+ Countries
Worldwide Operations
Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.