Parts Tech Support Agent at Cnh in Madison, WI | USD62,000-78,000 | Kablio

Role

Description

troubleshooting

incident management

catalog updates

quality coordination

parts identification

dealer support

Research issues using all available tools and seek out information when not readily available.
Troubleshoot issues and deliver complete resolution to contacts. Structure solution to incidents consistent with company objectives, policies, and procedures. Optimally explain resolution through both verbal communication and in writing via electronic media.
Identify parts catalog and material publishing errors, propose suggested changes, and escalate to Cataloging Team or Global Parts Publishing respectively
Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good parts for the dealer.
Participate in training activities (both formal and informal) to continue to develop a detailed understanding of company products and services.
Process requests received via phone and/or an online submission tool and document using an internal incident management system for traceability and accuracy.
Find fast and alternative solutions for dealers reducing machine down times in cooperation with other team members in the customer support department
Compose relevant, timely, complete, and accurate part(s) identification information for corrective action.

Requirements

associates degree

mechanical cert

high school

35wpm

windows

flexible hours

In lieu of Associates degree will consider a minimum one-year mechanical program certification with 4 years of above stated experience or a high school diploma/GED with five years of above stated experience.
Minimum typing speed of 35WPM.
Minimum one year experience with daily usage of Windows based computer systems.
Associates Degree in Agriculture, Construction, or mechanical/technical science's field with three years of experience in agriculture, construction, or heavy equipment technical service and/or support.
Ability to work flexible hours as business needs dictate.

Benefits

Parental leave
Tuition reimbursement
Flexible work arrangements
Charitable contribution matching and Volunteer Time Off
Employee Assistance Programs
Fertility & Family building support
Savings & Retirement benefits
Adoption assistance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1999 Merger

Founding Through Merger

Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.

2013 Restructuring

Corporate Restructuring

Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.

170+ Countries

Worldwide Operations

Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.

2024 Revenue

Annual Financial Performance

Reported multi-billion-dollar revenues, maintaining profitability despite workforce adjustments, highlighting financial resilience.

The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland.
It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction.
Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services.
A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.

Culture + Values

Customer-Centric Innovation
Sustainability and Responsibility
Integrity
Collaboration
Commitment to Excellence
Diversity of Thought

Environment + Sustainability

2050 Net Zero

Greenhouse Gas Emissions Target

The company is committed to achieving net zero greenhouse gas emissions by 2050 through comprehensive strategies and innovative solutions.

30% CO2 Reduction

CO2 Emissions Target in Products

The company aims to reduce CO2 emissions in its products by 30% by 2030, reflecting a strong commitment to lowering its carbon footprint.

Enhanced focus on alternative fuels and electrification
Commitment to reducing the environmental footprint of manufacturing facilities
Sustainable farming solutions that improve the quality of life for farmers and the environment

Inclusion & Diversity

50% Gender Diversity

Gender Diversity Target

Aiming to achieve 50% gender diversity in leadership roles by 2030.

26% Women Representation

Women in Leadership

Currently, women represent 26% of global leadership roles.

Implementing global training programs focused on inclusion
Hiring initiatives aimed at increasing gender and racial diversity across all levels

Articles

Careers

Sustainability report

Investor Relations

Role

Description

troubleshooting

incident management

catalog updates

quality coordination

parts identification

dealer support

Research issues using all available tools and seek out information when not readily available.
Troubleshoot issues and deliver complete resolution to contacts. Structure solution to incidents consistent with company objectives, policies, and procedures. Optimally explain resolution through both verbal communication and in writing via electronic media.
Identify parts catalog and material publishing errors, propose suggested changes, and escalate to Cataloging Team or Global Parts Publishing respectively
Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good parts for the dealer.
Participate in training activities (both formal and informal) to continue to develop a detailed understanding of company products and services.
Process requests received via phone and/or an online submission tool and document using an internal incident management system for traceability and accuracy.
Find fast and alternative solutions for dealers reducing machine down times in cooperation with other team members in the customer support department
Compose relevant, timely, complete, and accurate part(s) identification information for corrective action.

Requirements

associates degree

mechanical cert

high school

35wpm

windows

flexible hours

In lieu of Associates degree will consider a minimum one-year mechanical program certification with 4 years of above stated experience or a high school diploma/GED with five years of above stated experience.
Minimum typing speed of 35WPM.
Minimum one year experience with daily usage of Windows based computer systems.
Associates Degree in Agriculture, Construction, or mechanical/technical science's field with three years of experience in agriculture, construction, or heavy equipment technical service and/or support.
Ability to work flexible hours as business needs dictate.

Benefits

Parental leave
Tuition reimbursement
Flexible work arrangements
Charitable contribution matching and Volunteer Time Off
Employee Assistance Programs
Fertility & Family building support
Savings & Retirement benefits
Adoption assistance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1999 Merger

Founding Through Merger

Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.

2013 Restructuring

Corporate Restructuring

Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.

170+ Countries

Worldwide Operations

Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.

2024 Revenue

Annual Financial Performance

Reported multi-billion-dollar revenues, maintaining profitability despite workforce adjustments, highlighting financial resilience.

The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland.
It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction.
Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services.
A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.

Culture + Values

Customer-Centric Innovation
Sustainability and Responsibility
Integrity
Collaboration
Commitment to Excellence
Diversity of Thought

Environment + Sustainability

2050 Net Zero

Greenhouse Gas Emissions Target

The company is committed to achieving net zero greenhouse gas emissions by 2050 through comprehensive strategies and innovative solutions.

30% CO2 Reduction

CO2 Emissions Target in Products

The company aims to reduce CO2 emissions in its products by 30% by 2030, reflecting a strong commitment to lowering its carbon footprint.

Enhanced focus on alternative fuels and electrification
Commitment to reducing the environmental footprint of manufacturing facilities
Sustainable farming solutions that improve the quality of life for farmers and the environment

Inclusion & Diversity

50% Gender Diversity

Gender Diversity Target

Aiming to achieve 50% gender diversity in leadership roles by 2030.

26% Women Representation

Women in Leadership

Currently, women represent 26% of global leadership roles.

Implementing global training programs focused on inclusion
Hiring initiatives aimed at increasing gender and racial diversity across all levels

Articles

Careers

Sustainability report

Investor Relations