Director- Business Process Billing

Description

• Directs the revenue efforts of the Operating Unit (U.S. Elevator) to ensure adherence to company protocols and ensure billing goals are exceeded. Includes promoting timely invoicing and contract reviews for efficiency and accuracy.
• Identity theft monitoring
• Work collaboratively across departments (Collections, Sales, Operations, Finance, Quality, and IT) to continuously improve billing and reporting processes for efficiency, scalability and customer experience.
• Continually reviews organizational structure of department to affect greater efficiencies and effectiveness.
• Oversees the hiring process. Includes interviewing candidates for supervisory positions and providing input to managers pertaining to their hiring of billing coordinators, as appropriate.
• Strategically reviews Billing and Contract reports and key metrics with an emphasis on trend analysis to uncover strengths and weaknesses of team’s efforts within the regions and branches. Includes facilitating continuous improvement of processes and protocols and engaging regional and branch management to drive solutions.
• Provides mentorship and training to managers and supervisors.
• Works with region and branch management to ensure that all administrative and accounting functions are being performed in an efficient and cost-effective manner, supporting backlogs and revenue forecasts.
• Monitors the performance success of managers, supervisors and billing coordinators by overseeing the performance management process, holding employees accountable for meeting their goals, and rewarding and disciplining employees as necessary.

Requirements

• Elevator industry or service related field experience
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Experience working with large integrated teams (e.g. shared services), and managing high-level client stakeholders
• Bachelor’s degree in business or related field and seven or more years’ experience in billing/revenue management.

Benefits

• Company-paid basic life insurance and AD&D
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• Tuition reimbursement
• Company-paid short- and long-term disability insurance
• Paid sick leave, per company policy
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Optional spouse and dependent life insurance
• Health savings account (HSA)
• 15 days of vacation per year
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Optional life and AD&D coverage
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Supplemental medical plans

Training + Development

Interview process

Visa Sponsorship

Security clearance