Information Technology Analyst Trainee (40 Hour)

Description

• Assist with setup, configuration, installation, and maintenance of devices and peripherals;
• prepare and maintain accurate records;
• prepare written materials and reports;
• Support the installation of software updates, patches, and new releases;
• Diagnose and resolve hardware, software, and system problems using standard tools and procedures, escalating complex issues as needed;
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• Provide first-level technical support by responding to help desk tickets, calls, and emails, and assisting users with hardware, software, and connectivity issues;
• follow oral and written instructions.
• Participate in basic support for Microsoft 365 and user account management, network connectivity and device configuration, application troubleshooting and simple programming tasks, cybersecurity awareness and compliance activities, and data center or production control operations;
• Receives on the job training to perform tasks as outlined in the specification for the class of Information Technology Analyst 1;
• Help maintain and organize an accurate inventory of IT resources such as equipment, documentation, and support records;
• Work collaboratively with technical staff to coordinate service requests and assist in resolving issues;

Requirements

• Knowledge of
• You thrive in a collaborative environment where you can ask questions, get coaching, and gradually take on more independent work as your skills grow.
• You enjoy solving problems and take satisfaction in helping users get back up and running by diagnosing and fixing everyday technology issues.
• Experience providing technical support in an IT Help Desk environment, including resolving hardware, software, or connectivity issues for end users.
• Experience providing technical information to users with varying levels of technical knowledge, including clear verbal and written communication.
• interpersonal skills;
• Ability to
• Candidates who have been selected for employment with the Office of the State Comptroller are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks, subject to the provisions of Section 31-51i and conducted in accordance with Section 29-17a of the Connecticut General Statutes. Selection for employment is contingent upon satisfactory completion of the background investigation.
• You’re organized and reliable, able to follow established procedures while keeping accurate records, tracking tickets, and managing multiple support requests.
• functioning and use of information systems;
• logic and analytical skills;
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Experience prioritizing tasks and completing work independently while contributing to team goals or shared workloads.
• Experience maintaining accurate records, documentation, or ticket information in an IT support or service environment.
• You communicate clearly and patiently, and you enjoy supporting people with various levels of technical comfort.
• Experience diagnosing and resolving basic hardware, software, or network connectivity problems using standard troubleshooting procedures.
• Experience supporting users in Microsoft Office 365, including account setup, permissions, application functionality, or basic administration.

Benefits

• Hybrid (office/telework) may be available
• Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
• Robust pension plan and supplemental retirement offerings to secure your financial future.
• You’re eager to grow your IT career and want structured, hands-on training that builds real technical experience across help desk, desktop support, networks, and applications.
• Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.
• Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.
• Comprehensive health and dental insurance, providing you with peace of mind and access to quality healthcare.
• A culture that recognizes the importance of work/life balance and offers alternate work schedules and telecommuting options.
• We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.

Training + Development

Interview process

Visa Sponsorship

Security clearance