Caterpillar Inc.
Manufacturer of construction and mining equipment, engines, and industrial gas turbines.
14 hours ago
$128,470 - $192,710
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Peoria, Illinois, United States | Cary, North Carolina, United States | Irving, Texas, United States
Field
Company Size
107,000 Employees
Service Specialisms
Sector Specialisms
Description
fleet inspection
hardware upgrades
software upgrades
requirements gathering
tool development
issue resolution
The Condition Monitoring Site Performance Manager will work within the Fleet Monitoring Center of the Customer Solutions Core Regions Division. This customer- and dealer-facing role focuses on hands‑on support for telematics, ensuring connectivity meets the requirements of Condition Monitoring services.
Key duties include conducting fleet inspections to pinpoint telematics enhancements, performing hardware and software upgrades, consulting on machine health and safety applications, and gathering requirements to expand monitoring capabilities. The manager also influences technology tool development, collaborates with internal teams on future solutions, owns customer issue resolution, documents field observations, and manages relationships to guide equipment management strategies.
- Conduct fleet inspections to identify telematics improvements.
- Perform telematics hardware and software upgrades and repairs.
- Consult customers and dealers on machine health, safety, and technology applications.
- Collect product and customer requirements to grow condition monitoring capabilities.
- Influence development and deployment of technology tools for monitoring growth.
- Collaborate with internal teams to design future Condition Monitoring solutions.
- Own and resolve customer issues in a timely manner.
- Document job/application profiles based on field observations.
- Manage customer relationships to guide equipment management strategies.
Requirements
product link
visionlink
vims
sos services
customer focus
travel 75%
The position requires prior experience with Product Link hardware installations, configuration file management, and familiarity with systems such as VisionLink, VIMS, S•O•S Services, and SEA Activation. Desired competencies include strong customer focus, relationship management, technical and service excellence, consulting, problem‑solving, and field support skills.
- Experience with Product Link hardware installations and configuration management.
- Knowledge of Product Link™, VisionLink, VIMS, S•O•S Services, Cat Payload, SEA Activation, Product Status Reports, and SIS.
- Demonstrated customer focus, relationship management, technical excellence, service excellence, consulting, problem solving, and field support skills.
- Ability to travel up to 75% domestically.
- Preferred work locations: Peoria, IL; Cary, NC; Dallas, TX; remote options considered.
Benefits
The role is based primarily in Peoria, IL, with additional locations in Cary, NC and Dallas, TX and possible remote work. Travel up to 75% domestic is required. Compensation ranges from $128,470 to $192,710, complemented by an incentive bonus and a comprehensive benefits package covering health, retirement, paid time off, life insurance, parental leave, tuition reimbursement, and relocation assistance.
- Salary range $128,470–$192,710 plus incentive bonus and comprehensive benefits.
Training + Development
Interview process
Visa Sponsorship
- visa sponsorship is not available for this position.
- no foreign national applicants requiring sponsorship (e.g., h, l, tn, f, j, e, o) will be hired.
Security clearance
- employment offer is conditioned upon successful completion of a drug screen.
Overview
1925
Year Founded
The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.
190+ Countries
Global Presence
The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.
- The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
- In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
- Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
- Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
- Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
- Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.
Culture + Values
- Integrity
- Excellence
- Teamwork
- Commitment
- Sustainability
- Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
- Power of Everyone – include, seek out and value people with different ideas and insights
- Learning and growth – providing limitless opportunities for employees to continually improve and develop
- Employee safety, health and wellness – focused on care, learning, and prevention
Environment + Sustainability
30% Reduction
GHG Emissions Target
Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.
100% Sustainable
New Product Commitment
All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.
50% Landfill
Intensity Reduction
Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.
25% Growth
Remanufacturing Sales
Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.
- Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
- Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
- Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
- Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
- Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.
Inclusion & Diversity
14 ERGs
Employee Resource Groups
The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.
- Global support for diverse backgrounds through the Power of Everyone initiative.
- Employee Insights survey drives global feedback and cultural development.
- ERGs enhance professional growth and innovation.