Leading U.S. energy holding firm operating utilities and renewable power assets across 24 states.
Leads IT operations strategy, service management, and incident/change/problem processes.
10 days ago ago
$168,156 - $210,196
Expert & Leadership (13+ years)
Full Time
United States Of America, Connecticut, Orange
Office Full-Time
Company Size
7,999 Employees
Service Specialisms
Renewable Energy
Power Generation
Transmission
Distribution
Energy Storage
Engineering
Project Management
Operations & Maintenance
Sector Specialisms
Energy
Renewable Energy
Electricity Transmission
Electricity Distribution
Smart Grids
Grid Infrastructure
Power Generation
Natural Gas Utilities
Role
Description
cmdb management
change management
incident management
problem management
automation
reporting
Develops and implements processes for updating the CMDB in response to changes in the IT environment.
Leads the change advisory board (CAB) to review and approve changes.
Manages IT Operations relationships with key stakeholders, including business units, vendors, and external partners.
Provides CMDB-related reports and metrics to stakeholders, including senior leadership.
Ensures changes are implemented with minimal disruption and communicate plans to stakeholders.
Leads the response and resolution of incidents to minimize business impact.
Oversees the management and maintenance of the Configuration Management Database (CMDB) to ensure accurate, up-to-date information on IT assets and configurations.
Leads the IT operations team, providing guidance, mentorship, and professional development opportunities, including the development of needed skills.
Monitors and reports on IT operations performance, identifying areas for improvement and implementing corrective actions.
Change Management, including leading the planning and coordination of IT changes.
Conducts post-incident reviews to identify root causes and implements sustainable corrective actions.
Ensures compliance with CMDB policies and procedures, including regular audits and reviews.
Conducts root cause analysis, develops solutions to resolve problems and performs post-problem reviews to identify lessons learned and implement corrective actions.
Monitors and reports on change implementation and outcomes.
Problem Management, including ensuring prompt detection, recording, and classification of
Defines, implements and leads ITIL processes.
Establishes a problem escalation process and communicate the problem status to stakeholders.
Develops and implements IT operations strategies, policies, and procedures to ensure efficient, effective, and excellent service delivery, ensuring the highest business continuity and availability of business-critical systems.
Incident Management, including ensures prompt detection, recording, and classification of incidents.
Ensures compliance with regulatory requirements and industry standards.
Manages the IT operations budget, ensuring cost-effective use of resources.
Establishes an incident escalation process and communicate incident status to stakeholders.
Works within IT to promote standard processes, policies, and execution, including IT documentation management.
Identifies and pursues opportunities to automate manual processes and improve operational efficiency and reliability while reducing costs.
Requirements
itil
it operations
leadership
problem solving
master's
bachelor's
Proven experience in managing IT operations in a large, complex organization.
Experience with ITIL or other IT service management frameworks.
Strong leadership and management skills, with the ability to inspire and motivate teams.
Excellent strategic thinking and problem-solving abilities.
In-depth knowledge of IT Operations and service management.
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
Master's degree in a related field of study.
ITIL Certification
Bachelor’s degree in Computer Science, Information Systems or a related field and a minimum of 10 years of relevant experience. An equivalent combination of education and experience may be considered.
Minimum of five years’ experience in a leadership role.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
47 Billion
Assets Under Management
Total value of company assets across all operations.
3.3M+ Customers
Electric & Gas Users
Over 3.3 million customers served across New York and New England.
10.0 GW
Power Generation Capacity
Combined electricity output from owned and operated facilities.
Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.
Culture + Values
Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.
Environment + Sustainability
By 2030
Carbon Neutrality Target
The company aims to achieve carbon neutrality for Scopes 1 and 2.
9.3 GW
Emissions-Free Capacity
Installed capacity in wind and solar energy.
10 GW
Energy Goal
Target to generate 10 GW of emissions-free energy capacity by 2025.
70%
Emissions Reduction Goal
Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.
One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.
Inclusion & Diversity
2024
Forbes Recognition
Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.
300M Spend
Supplier Diversity Goal
Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.
DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.