Inside Sales and Renewals Representative

Description

• First point of contact for administrative questions in your customer set
• Answer calls and respond to email inquiries in a timely and professional manner
• Receive purchase orders and update opportunity status to prepare for processing and billing
• Work collaboratively with internal teams to meet customer expectations to secure success and increase renewal rates, across EIMS, Enterprise and Strategic accounts
• Maintaining and exceeding your sales goals while supporting team sales goals
• Effectively negotiate YoY SMA (Support and Maintenance Agreement) increases as required with end-user contract administrator, leveraging Outside Sales Team as needed.
• Develop a thorough understanding of the products, company business goals and needs
• Maintain the percentage of renewal rate to foster the success and growth of your accounts and the company overall
• Probe for additional sales opportunities on all customer calls (implied other spaces)
• Effectively learn, understand, communicate, and quote hardware options for client base who buy turnkey solutions
• Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts
• Communicate in a professional manner order issues to customers, partners and/or internal parties
• Create quotes according to the defined partner and customer discounts for both software and hardware
• Manage CRM database to include creating opportunities, maintaining renewals, updating activity records and customer data as required

Requirements

• Clear and concise communication skills
• Microsoft Office Suite proficiency; strong excel skills
• Experience with selling computer hardware, a plus
• Positive and motivating attitude when dealing with internal and external customers
• Experience in a software sales environment, a plus
• 2+ years with proven experience in Renewals, Sales and/or Account Management
• Experience with managing, maintaining, and running reports in Salesforce or similar CRM
• Experience meeting sales goals and maintaining forecast
• Comfortable with a fast-paced environment
• College degree preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance